Job Title: Project Manager – IVR Solutions Location: Charlotte, NC (Onsite) Job Summary IVR PM JD (VI & Charlotte only) 7+ years of robust experience in managing one or more highly complex IVR programs consisting of multiple projects.

Aligns project delivery with broader strategic initiatives and goals.

Manages multiple projects and programs, and orchestrates the results to achieve a broad program goal ensuring that governance controls are in place.

Plans and implements schedules and monitors program from inception through delivery.

Defines and reports program roadmap, status, development issues and success metrics.

Identifies and monitors areas of risk.

Coordinating the projects and their interdependencies.

Managing and utilizing resources across projects.

Continuously seeks opportunities to improve cost, performance and schedule.

Facilitates communication and coordination among projects.

Manages stakeholder engagement and satisfaction.

Maintains awareness of trends, business conditions and internal process and practices impacting projects or overall program.

📌 Project Manager - IVR Solutions (Greater Toronto Area)
🏢 Info Way Solutions
📍 Greater Toronto Area