Job Title: QA Automation Engineer – NICE in

Contact & Cyara Location: Denver, CO / Phoenix, AZ / Austin, TX / Westlake/Southlake, TX (USA) OR Calgary, AB (Canada) – Onsite Preferred Employment Type: Contract Duration: 6+ Months Number of Positions: 2 Work Authorization: GC, USC, GC EAD (Strong Visa Dependent Candidates May Be Considered) Job Summary We are seeking experienced QA Automation Engineers with expertise in NICE in

Contact Chat & Email UI End-to-End Testing and Cyara Automation .

The ideal candidate will have a strong background in test automation, end-to-end testing, and validating customer interaction workflows across NICE in

Contact contact center platforms.

Key Responsibilities Perform end-to-end testing of NICE in

Contact Chat & Email UI applications.

Design, develop, and execute automated test scripts using Cyara Automation .

Validate customer interaction workflows across chat and email channels.

Perform functional, regression, integration, and end-to-end testing.

Identify, document, and track software defects through resolution.

Collaborate with developers, business analysts, and QA teams to ensure application quality.

Analyze test results and provide detailed reports to stakeholders.





Participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.

Ensure high-quality software delivery through automation best practices.

Required Qualifications 5+ years of experience in Software Testing and QA Automation.

Hands-on experience with NICE in

Contact Chat & Email UI End-to-End Testing .

Strong experience with Cyara Automation for NICE in

Contact environments.

Experience in functional, regression, integration, and end-to-end testing.

Strong understanding of QA methodologies and software testing life cycle (STLC).

Experience working in Agile development environments.

Excellent analytical, troubleshooting, and communication skills.

Required Technical Skills NICE in

Contact Chat & Email UI Cyara Automation End-to-End (E2E) Testing QA Automation Functional Testing Regression Testing Integration Testing Agile Methodologies Preferred Skills Experience with Contact Center platforms.

Experience with test management and defect tracking tools.

Strong collaboration and stakeholder communication skills.

Ability to work independently in a quick-paced project environment.

📌 QA Automation Engineer NICE inContact & Cyara (Greater Toronto Area)
🏢 Info Way Solutions
📍 Greater Toronto Area