Job Title:Addictions Support Worker - (Casual)Number of Position:1Competition Number:C195Location:Phoenix Center (Main Campus)Position Status:Casual (On Call)Reports to:Senior Manager - MHSUCompensation:(Grid 34) $33.49 - $35.31Job SummaryThe Addictions Support Worker at Phoenix Society assists clients experiencing mental health and substance use issues. The position is responsible for client support and community building, floor management, case management, and supporting group programs. The Addictions Support Worker facilitates the recovery and capacity-building of clients to maximize their potential and support their goals for successful independent living in the community.The Addictions Support Worker provides appropriate care (non-clinical) in areas such as support with provides a variety of day-to-day physical, emotional, and social supports, advocacy, life skills assistance, information, resources, and demonstrations.ResponsibilitiesSupport ServicesParticipates in case planning with clients and/or healthcare providers by performing duties such as interviewing clients to identify problems and needs, obtaining required information from a variety of sources such as families and care providers, documenting client needs and wants, and assisting clients to determine appropriate programsProvides individual support with respect to demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skillsContribute to maintaining a therapeutic environment following therapeutic community principles which include empathy, compassion, accountability, utilizing trauma informed principles, and encouraging supportive relationships within a community settingObserves clients, identifies and assesses potential emergency situations by conducting baseline and daily check-ins of client progress, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progressAs part of an interdisciplinary team, and in accordance with established guidelines, facilitates Psycho-Educational client workshops covering areas such as life skills and mental health, emotions, behaviour, relapse prevention, contingency management, and transition planningIdentifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information and connect clients to relevant community resources, services and opportunitiesSupport responses to critical issues such as suicide risk, worsening mental health issues, depression, anxiety, etc.,



based on recommendations from the Clinical teamArticulate and reinforce program guidelines to the clients encourage positive engagement and interactionsMonitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purposeEnsure a safe milieu on the treatment floorsAct as an advocate for the client during their stay at the Phoenix CentreCompletes and maintains client related records and documentation such as care plans, progress reports, statistics, and daily logs.Community RelationsAct as a liaison with the community and promotes/encourages community involvement in the programMaintain current knowledge of social, economic, recreational and educational resources in the communityQualificationsDiploma in Community Social Service2 years of experience providing one to one and group support in the community social services sector.Or an equivalent combination of education, training, and experienceOr other Qualifications determined to be reasonable and relevant to the level of workExperience working with marginalized populations, substance use and mental health services, mental health, and corrections beneficialKnowledge of the social determinants of health, the biopsychosocial model of addiction, and concurrent disorders and harm reduction principlesSatisfactory completion of a criminal records check with vulnerable sector screening is requiredSatisfactory completion of Tuberculosis Screening form is requiredSatisfactory completion of Employee Immunization Record form is requiredSatisfactory completion of Nonviolent crisis intervention (NVCI)First aid certification with CPR is requiredSkills & KnowledgeUnderstanding of concurrent disorders, addictions, and addictions supportsComputer skills, including Microsoft Office applications, Outlook, and experience using a client information system or medical records systemExcellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, and homelessnessKnowledge of the BC Mental Health Act, Community Care and Assisted Living Act, Adult Care Regulations, Personal Information Protection Act, etc., and other facilities and community resourcesGood knowledge of facilitation, mediation, and conflict resolution techniquesHigh level of integrity and dependability with a strong sense of urgency and results-orientationStrong case management, client support and consultation skillsAbility to make effective referrals,



reflecting in-depth knowledge of community resources and strong relationships with community partnersAbility to lead and work in a trauma-informed practiceCompetenciesApproach to WorkDemonstrates initiative, flexibility, adaptability and resourcefulnessActively seeks and incorporates feedback to inform continuous self-improvementSets goals, creates and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHigh degree of relevant and current job knowledge and skillConsistently produces accurate, thorough, high-quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision-MakingModels independent thinking and creativityDemonstrates effective problem-solving skillsMakes transparent, consistent, transparent and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacyin dealing with sensitive, complex and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others’ viewsPersonal LeadershipModels the organization’s core values of social justice, teamwork, social innovation, and strength-based practicesFosters enthusiasm, energy and commitmentTakes responsibility for personal actions, performance and healthIs reliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectively works with their colleagues to ensure organizational successChampions positive working relationships with staff and external stakeholdersSupports an environment of openness, and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successClosing DetailsClosing DateInternal applications will be accepted untilSeptember 07, 2026 at 5:00pm .“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply.Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 Addictions Support Worker - (Casual) - C$33.5 - C$35.3 An Hour (Winnipeg)
🏢 Phoenix Drug & Alcohol Recovery & Education Society
📍 Winnipeg