Bilingual Account Executive Toronto, ON | Montréal, QC POSITION TYPE: Full-Time, Contract (12 month term) Temporary replacement LANGUAGE: Bilingual (English and French) SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability.

Learn more about SOCAN's commitment to Inclusion & Anti-Racism. Make a difference by supporting and collaborating with a vibrant and creative community Get involved in the rapidly changing creative space Advocate for and empower the creative community Together, we’ll help music creators earn more income and make a living 35-hour workweek schedule(possible flexible work options i.e., The purpose of this position is to provide superior customer service to high-profile, top-earning songwriters, composers,



and music publishers by proactively managing the administration of their catalogues and ensuring the accuracy and timely payment of their performance and reproduction rights royalties This position requires you to work closely with the Creative team and Operations Queries Team to maintain this high level of service and the retention of our members. Fluency in both English and French is required for this position as the position requires constant and regular interaction with both French and English-speaking members and stakeholders.

Build rapport, trust and confidence with assigned accounts that includes a combination of Songwriters, AV Composers and Publisher members to ensure satisfaction with SOCAN. Offer expertise service to ensure members' works and cues are registered, forms are completed/submitted, and agreements are entered in SOCAN systems. Perform proactive tasks and initiatives to ensure proper management of assigned member account of royalties and catalogue maintenance.

This includes but is not limited to unidentified performances, initiating claims, requesting documentation, earnings analysis, and looking at trends. Use CRM/Case Management system to properly document and track all member queries and adhere to departmental service level agreements (SLAs). Coordinate with various departments within SOCAN for domestic and international queries and adjustments.





Provide telephone and email support for all members with respect to any queries regarding area of expertise (cue sheets, concerts, publishing etc.). Resolve member questions or queries with the use of SOCAN's CRM, Member Portal, and database. Degree or Diploma in Business, or a related field or relevant experience Minimum 5 years' customer service/customer care experience Experience in Copyright, Publishing or Royalty Administration an asset.

Excellent communication skills in English and French Excellent interpersonal skills with an emphasis on customer service Superior telephone manners, including good telephone etiquette, voice quality, diction, and articulation. Knowledge of local music scene and ecosystem Knowledge and expertise in handling publishing agreements and administration, an asset Proficient in use of MS office (Word, Excel) applications Service Oriented Adaptable/flexible Emotional Intelligence and Resilience SOCAN is committed to providing an inclusive workplace setting that meets the accessibility needs of employees with disabilities. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply.

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