Assistant Executive Housekeeper

Holiday Inn Express & Suites Saint John, New Brunswick The Assistant Executive Housekeeper plays a key leadership role in ensuring the cleanliness, presentation, and overall quality of our award-winning 94-room Holiday Inn Express & Suites Saint John.

Working closely with the Executive Housekeeper, this position supports the daily operations of the Housekeeping Department, supervises room attendants and housekeeping staff, and ensures that all guest rooms and public areas meet IHG brand standards.

The successful candidate will be a hands-on leader who takes pride in creating a clean, comfortable, and welcoming environment for our guests while motivating and supporting a dedicated housekeeping team.

Key ResponsibilitiesHousekeeping Operations

- Assist the Executive Housekeeper in overseeing the daily operations of the Housekeeping Department.
- Ensure guest rooms, hallways, elevators, meeting rooms, and public areas are maintained to the highest standards of cleanliness and presentation.
- Conduct daily room inspections to ensure quality, cleanliness, and compliance with IHG brand standards.
- Assist with room assignments, daily scheduling, and workload distribution.
- Monitor room status and coordinate with the Front Desk to ensure timely room availability.
- Follow up on guest requests, housekeeping concerns, and maintenance issues.
- Ensure housekeeping carts, closets, and storage areas are clean, organized, and properly stocked.

Team Leadership & Training
- Assist with supervising, coaching, and motivating room attendants and housekeeping staff.
- Support the onboarding and training of new employees.
- Promote teamwork, accountability, and a positive working environment.
- Provide guidance and support to team members to ensure productivity and quality standards are met.
- Assist with scheduling,



attendance monitoring, and departmental coverage.
- Recognize and encourage employees who demonstrate outstanding performance and guest service.

Quality Assurance & Guest Satisfaction
- Perform regular inspections of guest rooms and public areas.
- Ensure housekeeping standards consistently meet or exceed guest expectations.
- Respond promptly and professionally to guest concerns related to cleanliness or room conditions.
- Support hotel initiatives designed to improve guest satisfaction and online reviews.
- Help maintain the hotel's reputation for exceptional cleanliness and service.

Inventory & Cost Control
- Monitor housekeeping supplies, linens, amenities, and cleaning products.
- Assist with inventory counts and ordering supplies as required.
- Ensure proper use and storage of cleaning chemicals and equipment.
- Help control departmental expenses while maintaining quality standards.
- Report damaged equipment, linen shortages, and maintenance requirements.

Health, Safety & Compliance
- Ensure employees follow proper WHMIS, workplace safety, and cleaning procedures.
- Maintain compliance with hotel policies, IHG standards, and applicable health and safety regulations.
- Report workplace hazards, accidents, and incidents promptly.
- Ensure proper handling of lost and found items.
- Promote a protected, respectful, and professional workplace.

Qualifications & Requirements
- Previous housekeeping experience in a hotel environment is preferred.




- Previous supervisory or team leadership experience is an asset.
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Ability to lead by example and work effectively as part of a team.
- Strong attention to detail and commitment to cleanliness.
- Ability to work in a fast-paced environment while managing multiple priorities.
- Basic computer skills and familiarity with hotel operating systems.
- Flexible availability, including weekends and holidays, as operational needs require.

Personal Attributes The ideal candidate will be:
- A positive, energetic, and approachable leader.
- Highly organized and detail-oriented.
- Dependable, professional, and accountable.
- Passionate about cleanliness and guest satisfaction.
- Comfortable coaching employees and addressing performance concerns.
- Someone who leads by example and takes pride in their team's accomplishments.

Working Conditions
- Full-time position.
- Combination of administrative duties and hands-on housekeeping support.
- Regular walking, standing, bending, and lifting.
- Must be able to assist with physical housekeeping duties when required.
- Weekend and holiday availability as needed.

Our Commitment At Holiday Inn Express & Suites Saint John, we believe that great hotels are built by great people.

Our Assistant Executive Housekeeper will be an important part of maintaining our award-winning reputation, supporting our amazing team, and ensuring every guest enjoys a clean, comfortable, and memorable stay.

We are looking for someone who takes pride in their work, inspires others, and is committed to wowing all of our guests!

Pay: From $20.00 per hour

Expected hours: 32.0 – 40.0 per week

Work Location: In person

📌 Assistant Executive Housekeeper (Saint John)
🏢 Holiday Inn Express & Suites
📍 Saint John