Critical Success Factors:

- Directly assist the General Manager in overall restaurant Operation.
- Lead each shift ensuring it delivers on expectations for service and quality standards.
- Coordinate multiple tasks while maintaining required standards and systems
- Use operational experience, good judgement and knowledge of procedures to handle any issues that may arise during the shift
- Able to respond positively to all customer concerns and resolve to their satisfaction
- Ensure health and safety and food safety regulations are followed on every shift

Reporting directly to the General Manager, this position is responsible for ensuring that the team executes on a positive Employee Experience and great Customer Experience on a day-to-day basis. *

Key Accountabilities/Responsibilities

Team Leadership

- Support the General Manager in coaching fellow employees by offering both positive and constructive feedback where appropriate
- Maintain positive employee engagement with continuous communication and clear direction.
- Promote a working environment that fosters teamwork, honesty and mutual respect by setting a positive example for employees to follow

Customer Focus/Hospitality
- At all times, provide a positive image of the company to both employees and customers
- Ensure the appropriate service levels are delivered in restaurant to assist in improving the customer experience
- Follow-up with all imperfect customer experiences by ensuring that every customer leaves happy

Standards/Operations




- Manage all areas of operations by ensuring the highest levels of service for our customers.
- Meet and exceed proper food Quality standards and ensure proper procedures are followed.
- Work together with employees to ensure Safe Food handling procedures are followed.
- Responsible for following restaurant opening and closing procedures.
- Ensure employees are in proper dress, and are organized and positioned for their shift.
- Successfully complete Prep Checklist and Food Safety Log before every revenue period
- Responsible for ensuring that each shift is prepared to receive customers by being “Rush Ready”
- Ensure proper cleaning and maintenance of facilities, equipment, and exterior while on shift

Administrative
- Adhere to all cash handling operating procedures

- Complete cashout procedures
- Complete mid day and end of day sales reports
- Assist General Manager control labour cost by adjusting hours to meet customer demand
- Assist General Manager with maintaining product levels.
- Assist General Manager in growth of the company business.

Qualifications/Skills/Experience Minimum 25 years of age

Successful completion of Secondary School diploma – preferred

*

Proficient in English orally and written A minimum of 2-years Management experience in the QSR industry

Excellent ability to multi-task and coordinate others

Valid Food Safety Certification

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits

- Discounted or free food
- Adaptable schedule

Work Location: In person

📌 Assistant Manager (St. Thomas)
🏢 Rudy Resto
📍 St. Thomas