GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential. Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a 'payer' while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a 'provider'.

As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. What's driving us now is the commitment to measurably impact an additional three million Canadians by 2030 - across mental health, essential medicines, and chronic disease management - through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All. At GreenShield, our culture is where purpose meets passion and performance.

Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

Base Salary: CAD $74,269.00 - 92,837.00 In this role, you will be responsible for identifying and pursuing new business opportunities, developing strategic relationships, and driving revenue growth within the claims management and perks administration sector. You will work closely with internal teams, stakeholders, and clients to create tailored solutions, support the sales process, and contribute to the overall growth and success of the organization. Identify and prospect potential clients within the claims adjudication and benefits administration, including insurance companies, healthcare providers, third part payers and third-party administrators (TPAs).

Serve as a strategic advisor, understanding their unique business challenges and tailoring solutions that align with their goals Support the implementation process and maintain long-term relationships with new clients,



acting as the primary point of contact for business development inquiries. Conduct market research to identify industry trends, customer needs, competitor activities, and new opportunities for growth. Develop and implement a business development strategy aligned with the company’s goals and objectives in the claims adjudication and administration services.

Collaborate with internal teams to create tailored proposals, presentations, and RFP responses that address clients’ needs and highlight the value of our claims and administration solutions. Manage and maintain a multi-million dollars pipeline with accurate sales forecasts, track business development progress, and report to senior management on key performance indicators (KPIs) and sales activities. Work closely with cross-functional teams, including operations, product development, and customer support, to ensure seamless service delivery and client satisfaction.

Stay updated on industry regulations, trends, and best practices to provide knowledgeable insights to clients and support the company’s thought leadership in claims administration. Partner closely with the Client Management team to ensure seamless client onboarding and support cross-departmental initiatives that enhance the overall client experience Identify and leverage opportunities to cross-sell other GreenShield services, such as Health Services, Employee Assistance Programs (EAP), and Virtual Healthcare solutions, to existing clients. Minimum of 10 years of experience in business development, sales, or account management within the claims adjudication, insurance, or healthcare administration industries.

Bachelor’s degree in administration, Marketing, Healthcare Management, or a related field. In-depth knowledge of claims adjudication, claims administration,



insurance processes, and regulatory frameworks in the relevant sector. Proven ability to develop and execute business development strategies, close deals, and achieve sales targets.

Excellent verbal and written communication skills, with the ability to engage and influence senior-level decision-makers. Strong problem-solving abilities with a demonstrated track record of negotiating complex contracts and managing client expectations. Travel as needed for client meetings, conferences, and industry events.

Technologically agile, adept in learning and integrating new applications and platforms Bilingual (English/French) is an asset Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together. Proficiency in English is required for this position.

As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all.

We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support. #

📌 BUSINESS DEVELOPMENT MANAGER - CLAIMS SOLUTIONS - HYBRID (Toronto)
🏢 Green Shield Canada (GSC)
📍 Toronto