Key Responsibilities】

- Patient Reception & Customer Service: Warmly greet and check in patients upon arrival. Answer phone calls, respond to email inquiries, and address patient questions professionally.

- Appointment Scheduling: Efficiently manage, optimize, and coordinate the dentists' schedules to ensure a smooth daily clinic workflow.

- Billing & Insurance Processing: Handle daily financial transactions (payments, invoicing, and receipts). Accurately process and follow up on dental insurance claims and pre-determinations.

- Records Management: Maintain and update digital and physical patient records, ensuring absolute accuracy and patient confidentiality.

- Administrative Support: Work closely with dentists and dental assistants to streamline clinic operations. Perform other general administrative and office duties as required.

【Qualifications & Requirements】

- Language Skills: Fluent in both English and Mandarin (written and spoken). Proficiency in Cantonese is a strong asset.

- Experience: Previous experience as a dental or medical receptionist is preferred. Familiarity with dental office software (e.g., Cleardent, Maxident) is highly advantageous.

- Key Competencies: Exceptionally detail-oriented, highly responsible, and organized with the ability to multi-task efficiently in a fast-paced environment.

- Interpersonal Skills: Excellent communication skills, strong teamwork spirit, and a professional, patient-first attitude. Proven ability to cooperate effectively with healthcare professionals.

【岗位职责】





- 客户接待与咨询： 热情问候并接待就诊病人，解答日常疑问；通过电话、邮件等方式处理病人的预约、改期及取消事宜。

- 日程与诊务协调： 科学管理和优化医生的时间表（Scheduling），确保诊所每日运营流畅、高效。

- 前台行政与账务： 负责前台日常收付款（登记与结算），准确无误地处理牙科保险申请（Dental Insurance Claims）及后续跟进。

- 病历与文档管理： 维护、更新病人的电子和纸质病历，确保患者隐私和信息的准确性。

- 团队协作： 密切配合牙医师及助手，协助维护大厅及前台的整洁，完成其他日常办公室行政事务。

【任职要求】

- 语言能力： 具备流利的国语（Mandarin）及英语（English）听、说、读、写能力。能够同时熟练使用粤语（Cantonese）者将优先考虑。

- 工作经验： 具有牙医诊所或医疗诊所前台相关工作经验者优先。熟练使用牙科管理软件（如 Maxident, Cleardent 等）者尤佳。

- 核心素养： 认真仔细，责任心强，具备极强的多任务处理（Multi-tasking）能力与时间管理能力。

- 沟通与服务： 具备优秀的沟通技能、团队合作精神，富有亲和力，抗压能力强，善于配合医生并服务好每一位患者。

Pay: $20.00-$25.00 per hour

Expected hours: 24.0 per week

Advantages

- On-site parking

Work Location: In person

📌 Dental Receptionist (Richmond)
🏢 Park Road Dental Centre
📍 Richmond