The Granite Club is looking for a full time Dining Reservations Lead who serves in a key leadership role, acting as a business & occupancy driver, and brand ambassador across the Club’s dining outlets. Championing the G.O.L.D. Pillars (Genuine Hospitality, Outstanding Attention to Detail, Listening & Anticipating Needs, Dedication to Excellence), this role maximizes cover occupancy for specialty dining and culinary features, mentors the coordinator team on shift, and optimizes seating pacing to support Front of House service and kitchen flow.

What’s in it For You?

- Collaborative & Engaging Work Environment: Join a culture that values innovation, teamwork, and continuous improvement.
- Exclusive Perks: Enjoy discounted memberships at GoodLife Fitness, as well as preferred rates on auto and home insurance.
- Vibrant Employee Events: Participate in a variety of inclusive and exciting events that celebrate our culture.
- On-Site Culinary Experience: Access to healthy, delicious meals daily at our Employee Cafeteria.
- Convenient Indoor Parking: Complimentary indoor parking to make your commute easier.
- Competitive Total Rewards Package
- Comprehensive Health & Dental Benefits: Flexible coverage options with a Health Care Spending Account (HCSA) to suit your individual and family needs.

Primary Responsibilities

- Drive Feature & Activation Bookings: Actively promote, drive demand, and maximize Member reservations for specialty dining experiences, featured menus, and outlet activations; uphold booking parameters, capacity caps, and applicable cancellation or no-show policies.
- Lead & Mentor Dining Res. Coordinators: Oversee daily desk operations, communication standards, and task execution; guide team members through Member conflict resolution and service recovery standards, empowering the team to take ownership and follow through to resolution.
- Capacity Governance & Seating Optimization: Dynamically coordinate seating grids, floor layouts, and table management systems across dining rooms to maintain balanced operational flow between service teams and the kitchen.
- Pre-Shift Briefings & QQQ Syncing:



Lead coordinator provides pre-shift briefings on QQQ Members, special celebrations, and pacing targets; audit Member profiles and communicate dietary preferences and allergy notes to culinary teams daily.
- Large Party & Group Menus: Coordinate with culinary and restaurant leadership on group menu and service requirements to ensure seamless dining execution within restaurant outlets.

Operation Duties

- Proactively manage and oversee all restaurant reservations across Club dining outlets by reviewing reservations, Member preferences, special requests, large parties, QQQ reservations, dietary requirements, accessibility needs, and table allocations a minimum of seven (7) days in advance
- Verify reservation staging, table allocations, and outlet seating availability prior to each meal period.
- Manage live waitlists and reservation platforms, facilitating prompt, personalised Member recognition and seating flow across outlets.
- Execute reservation confirmation workflow in accordance with established departmental timelines and communicate relevant notes to floor leadership.
- Coordinate menu collateral availability, presentation, and daily feature insert distribution for service teams.
- Oversee the care, staging, and end-of-shift security of departmental equipment; compile and distribute nightly operational and revenue cover reports.
- Perform other related operational duties as assigned by Food & Beverage Outlets Management.

Required Qualifications

- Minimum Grade 12 education and 2+ years of related hospitality, reservations, or FOH leadership experience.
- Excellent verbal/written communication and professional telephone etiquette.
- Solid decision making capabilities,



with the ability to remain calm and effective under pressure in a demanding, fast-paced environment.
- Maintain impeccable grooming and a professional demeanor at all times.
- High attention to detail, strong organizational skills, and the ability to prioritize and take direction.
- Strong decision-making, conflict resolution, and peer leadership skills under pressure.
- High proficiency with modern table management systems, POS platforms, and spreadsheet software.
- Valid Smart Serve Certification;
- Flexible to work variable shifts including evenings, weekends and holidays

Compensation The hourly rate for this position is $28.00.

About the Granite Club The Granite philosophy of uncompromising quality is showcased in its state-of-the-art athletic facilities, world-class events and programs for all ages, delectable dining experiences and personalized services, each tailored to suit the varied needs and desires of its diverse and sophisticated Membership.

The Granite Club is Canada's premier private Members' family, athletic, recreation and social club. Located in north Toronto, we offer our 12,000 Members the highest standard of facilities, programs and services.

We strive to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service. We’ll reward all your hard work with a competitive salary and extensive benefits.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

As part of Granite Club policy, a condition of employment is to perform a criminal background check and a vulnerable sector search demonstrating a satisfactory criminal record prior to commencing employment.

The Granite Club is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter.

We thank you in advance for your interest in our opportunity!

📌 Dining Reservations Lead (Full Time) (North York)
🏢 Granite Club
📍 North York