Posting Title: Employee Services Representative

Job ID #: 8066

Status: Full-Time

Salary: $70,025 - $79,946

Shift: Days

Hours: 35.00

Location: Toronto Police Headquarters

Vacancies: 2

Job Code: A05CKA

Opening Date: October 5, 2026

Must Apply By: October 19, 2026

The Toronto Police Service is looking for a candidate that shares our corporate values:

Service at our Core Do the right thing Connect with Compassion Reflect and Grow The Toronto Police Service is the fourth largest municipal police service in North America. With over 5,000 officers and approximately 2,500 civilian employees, we are dedicated to delivering best-in-class police services, in partnership with our communities, by being where the public needs the Service the most, by embracing partnerships to create safe communities, and by focusing on the needs of the City.

The Opportunity:

Are you passionate about Human Resources, do you have strong organizational and customer service skills combined with the ability to work under multiple timelines? If this sounds like you, we have an excellent opportunity as an Employee Services Representative.

What can I expect to do in this role?

In this role, you will provide first point of contact support to Uniform and Civilian members of the Service for inquiries within the scope of payroll, benefits and human resources through written and verbal communication channels.

The Employee Services

Representative ensures that all members of the Toronto Police Service and external contacts receive Human Resource support, while prioritizing issue resolution via investigation, problem solving and collective agreement alignment to ensure a positive member experience.

Duties and Responsibilities:

Performs data entry and/or other administrative activities as required to process timely payroll, benefit and other HR related transactions to members or to ensure timely updates to the system.

- Maintains up to date and accurate records related to member processing and relevant transactions, electronically, within applicable systems or online files, and/or in paper files, as required by appropriate policy, processes and procedures.




- Follows up on paperwork and/or missing information.
- Executes routine system and/or process steps, per pre-defined schedule to meet business objectives/requirements such as uniform and civilian reclassifications, promotions etc.
- Generates/develops routine reports to various customers/clients.
- Identifies and resolves basic, routine issues.

Actions and responds to routine customer/client inquiries and requests for service via phone, email and other means, ensuring service levels and performance standards are achieved.

- Liaises/follows up with customers/clients as required to gather information, or communicate status, and/or issues.
- Issues/distributes information, accesses systems/records, and generates responses based on defined policies or processes.
- Collates information and reviews data as required to support routine administrative processes or responds to customer/client inquiries.
- Escalates non routine issues as required based on protocol defined.
- Updates and maintains call tracking logs as indicated by Unit specific procedures.

Performs administrative office duties:

- Opens and sorts mail, files and purges records, creates, copies and distributes documents, scans paper files and documents.
- Schedules and coordinates activities, events, correspondence, meetings as required to support Employee Service Centre service levels.
- Generates and/or distributes routine correspondence to clients and customers.
- Performs all other duties, functions and assignments inherent to the position.

Education & Experience:

- A minimum of Grade 12 education, or an approved equivalent combination of education, training, and experience.
- A minimum of 2 years in human resources, with experience supporting a Benefits and Payroll function.

Preferred requirements:





- Post-secondary education (degree, diploma or certificate) in Payroll, Benefits or Human Resources
- Experience working in a multi-union payroll setting.
- Experience in the municipal/public sector.
- Experience with Oracle/PeopleSoft Human Resource Management Systems.

Skills & Competencies:

- Excellent administrative and organizational skills combined with good interpersonal skills.
- Working knowledge of MS Office suite.
- Good customer service and oral and written communication skills.
- Ability to work in a team environment.
- Works well under well-defined rules, processes, and under tight timelines and stress that can come from unpredictable support volumes.
- Analysis and problem-solving skills.
- Ability to adapt to changing priorities

Probation Period:

Six (6) months.

Notes:

- All applicants who meet the qualifications of the position are invited to submit an online application for this vacancy
- We thank all applicants for their interest. Once your application has been successfully submitted, you will receive an e-mail confirmation within 24 hours
- Only those selected for further consideration will be contacted

The Toronto Police Service is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, persons from racialized groups, LGBTQ persons, those who are able to speak fluently in another language(s) and anyone committed to a rewarding career in public service.

THE TORONTO POLICE SERVICE SUPPORTS EQUAL PROSPECT INITIATIVES.

Accommodations will be provided, in accordance with applicable legislation, at all stages of the hiring process.

Contact us for if you require an accommodation, and we will work with you to meet your needs.

The Toronto Police Service does not use Artificial Intelligence (AI) during any stage of our recruitment and selection process.

YOUR CAREER YOUR COMMUNITY YOU CAN MAKE A DIFFERENCE!

www.torontopolice.on.ca/careers www.facebook.com/TorontoPolice www.twitter.com/TPSRecruiting www.instagram.com/tpsrecruiting

(416) 808-JOIN

📌 Employee Services Representative (Toronto)
🏢 Toronto Police Service
📍 Toronto