We’re building a relationship-oriented bank for the modern world. You’ll work in a fast paced Contact Centre where you’ll proactively reach out to clients to suggest current and existing financial services products that will help them reach their financial goals. As an Outbound Financial Services Representative, you’ll share your knowledge of products and campaigns with clients through outbound calls.

You’re flexible to work from Monday to Friday from 9:00 am to 8:00 pm and Saturday from 10:00 am to 6:00 pm. CIBC is transitioning to an Agent@Home model, for this role you will be required to work from home. Even though this role is a remote position, the expectation is that you must be able to attend your primary CIBC location within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.) Ability to work independently as an Agent@Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.

Wired

Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps) Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Recommending solutions - Connect clients with the right financial solutions.



Proactively suggest products that will help them to achieve their financial goals.

Computer savvy - Easily navigate and focus on multiple software applications and dual monitors. We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process.

Employment Type

Temporary (Fixed Term) Skills Bank Products, Call Center, Client Service, Communication, Financial Products, Outbound Calls, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

📌 Financial Services Customer Service Representative (Moncton)
🏢 CIBC US
📍 Moncton