Job Overview

We are seeking a dynamic and professional Front Desk Executive to serve as the welcoming face of our organization. In this vital role, you will manage front desk operations with enthusiasm and efficiency, ensuring a positive first impression for visitors, clients, and staff. Your organizational skills and customer service expertise will keep our administrative functions running smoothly, supporting overall office productivity.

This paid position offers an exciting opportunity to develop your administrative and clerical skills in a fast-paced environment.

Key Responsibilities

- Greet patients warmly, manage check-ins and check-outs, and provide excellent customer service.
- Schedule, reschedule, and confirm patient appointments using Jane App clinic management software.
- Manage patient registrations, maintain accurate electronic health records, and update patient information.
- Handle billing and payment processing for physiotherapy, massage therapy, and other rehabilitation services.
- Process direct billing claims through third-party insurance providers, including ICBC, extended health benefits, and other insurers.
- Verify insurance coverage, manage treatment authorizations, and follow up on outstanding claims and payments.
- Prepare invoices, receipts, daily billing summaries, and other administrative reports.
- Coordinate appointment schedules with physiotherapists, registered massage therapists, and other healthcare professionals.
- Respond to phone calls, emails,



and patient inquiries professionally and promptly.
- Maintain organized patient files while ensuring confidentiality and compliance with privacy regulations.
- Assist with general office administration, inventory management, and maintaining a clean and welcoming reception area.
- Support clinic management with daily operational tasks and process improvements.

Qualifications and Skills
- Previous experience in a physiotherapy, chiropractic, massage therapy, or other healthcare clinic is preferred.
- Proficiency in Jane App software is highly desirable, particularly appointment scheduling, patient management, invoicing, and billing.
- Knowledge of direct billing procedures, ICBC claims, and extended health insurance billing.
- Strong computer skills, including Microsoft Office, email, and electronic record management.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask in a busy clinical setting.
- High attention to detail, accuracy in billing, and ability to manage confidential information.
- Friendly, compassionate, and professional approach when interacting with patients.
- Ability to work independently as well as collaboratively with healthcare professionals.
- Previous experience in customer service or front desk administration is an asset.

Pay: $19.00-$20.00 per hour Expected hours: 10.0 – 15.0 per week

Benefits

- On-site parking

Work Location: In person

📌 Front Desk Executive (Abbotsford)
🏢 Simon Physiotherapy and Rehab
📍 Abbotsford