What you'll be doing

- Receive, unload, and inspect returned furniture to ensure accuracy and compliance with quality standards.
- Process returns through inspection, restocking, and product disposition (BIS, refurbish, donate, or dispose) following established procedures.
- Accurately document return outcomes and flag quality or product issues to the appropriate teams.
- Assist with organizing inventory, storage optimization, and maintaining accurate stock records.
- Maintain a clean, safe, and organized returns workspace at all times.
- Support order preparation when needed (picking, labeling, staging).
- Collaborate with Warehouse Operators, Logistics, and Customer Happiness teams to resolve return-related issues.
- Follow SOPs and contribute suggestions for process improvements and efficiency.
- Perform other related warehouse and fulfilment tasks as required.

We'd love to hear from you if you have

- 1–2+ years of experience in a warehouse, distribution center, or logistics environment.
- Ability to work physically for extended periods (standing, lifting up to 49 lbs / 22 kg, working in variable temperatures).




- Strong attention to detail and ability to follow multi-step processes consistently.
- Comfort working with inspections, quality checks, and basic documentation.
- High school diploma or equivalent.
- Experience in quality control, returns processing, or furniture handling is a plus.
- Experience in small teams or start-up environments is a plus.

What we offer

- Competitive hourly wage ($21/hour).
- 40 hours/week with paid overtime.
- Monday to Friday (Day shift : 7AM to 3PM).
- Benefits starting after 1 month.
- Growth opportunities in a fast-growing, customer-focused start-up.
- A welcoming, inclusive workplace where ideas are encouraged and valued.

Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.

📌 Fulfilment Center Clerk, Returns (Mount Royal)
🏢 Cozey
📍 Mount Royal