Location

450 Westheight Drive, Kitchener, Ontario

Job Type

Full-Time

About Us

We are a growing African & Caribbean grocery store focused on delivering quality products, strong customer service, and an excellent shopping experience to our community. We are looking for a highly organized and results-driven Operations Manager to help strengthen store operations, improve profitability, and lead our team effectively.

Position Overview

The Grocery Store Operations Manager will oversee the daily operations of the store, including staff supervision, inventory management, cash handling, customer service, and operational efficiency. This role is ideal for someone with strong retail leadership experience who understands how to manage both people and business performance.

We are looking for someone who is proactive, accountable, financially disciplined, and experienced in improving store operations.

Responsibilities

- Manage daily store operations and ensure smooth workflow

- Supervise, schedule, and support store employees

- Monitor inventory levels and oversee product ordering

- Reduce inventory shrinkage, waste, and operational losses

- Ensure proper product rotation and stock organization

- Handle cash management, POS reconciliation, and daily reporting

- Monitor store profitability, expenses, and operational performance

- Maintain high standards of cleanliness,



organization, and customer service

- Address customer concerns and resolve operational issues quickly

- Work closely with ownership to improve systems, efficiency, and overall business performance

- Assist in developing strategies to increase sales and improve customer retention

Qualifications

- Previous experience managing a grocery store, supermarket, retail store, or similar operation

- Strong understanding of inventory management and retail operations

- Experience with staff supervision and scheduling

- Comfortable using POS systems, Excel, and operational reporting tools

- Strong leadership, communication, and problem-solving skills

- Ability to work in a fast-paced retail environment

- Financial awareness and ability to manage operational costs effectively

- Experience with African, Caribbean, or international grocery products is an asset

What We're Looking For

- Robust accountability and attention to detail

- Excellent organizational and leadership skills

- Ability to identify operational problems and implement solutions

- Reliable, professional, and results-oriented mindset

- Someone who can help improve systems, efficiency, and profitability

Compensation

Competitive salary based on experience and qualifications.

📌 Grocery Store Operations Manager (Kitchener)
🏢 Margaret African Market
📍 Kitchener