LOCATION: YYZ

Position Type Part time

Position Overview Join our team as a Guest Services team member and become the welcoming face of GRETA. Your role is crucial in ensuring that every guest feels comfortable from the moment they arrive. From greeting guests and managing coat check to game cards, merch, and guest flow, you’ll play a hands-on role in shaping the overall experience. If you enjoy staying busy, working with a team, and being part of the energy on the floor, you’ll feel right at home here.

From greeting guests to managing coat-check, cash floats, the merch counter and more, you'll play an integral part in creating unforgettable experiences.

Skills And Qualifications Excellent interpersonal skills, with a genuine and friendly demeanour. You’re friendly, approachable, and enjoy interacting with guests

Bring an energetic, dependable, and authentic presence that enhances both team morale and guest interactions.

Comfortably initiate conversations and interactions with guests, exuding warmth and confidence in every interaction.

Strong time management skills with the ability to multitask while maintaining efficiency and attention to detail

Exhibit excellent communication abilities, whether conveying information effectively or actively listening and responding to team members and guests.

Comfortable working with cash and maintaining balanced cash floats

Ability to calmly handle guest concerns or manage difficult situations, including de-escalating conflicts when needed

Familiarity with reservation systems and guest lists is an asset

Prior experience in customer service or hospitality is advantageous Customer service or hospitality experience is a plus, but not required

Must possess valid SmartServe certification or be willing to obtain prior to first shift.

Duties & Responsibilities Greet and welcome guests warmly,



ensuring they feel valued and comfortable

Provide preloaded game cards and process payments for merchandise purchases

Verify IDs for legal drinking age and manage coat check operations

Maintain an organized and presentable coat check area for guests

Collaborate with management and arcade staff to ensure a seamless guest experience

Understand and manage reservations and guest lists effectively

Keep cash floats balanced and maintain a clean work station

Bid guests a pleasant farewell as they depart

Assist with upkeep of merchandise inventory

Availability Requirements This role requires flexibility to work evenings, weekends, and holidays. Typical shifts range between 4–8 hours and extend into late night hours.

Compensation, Perks & Benefits $17.60 per hour

Gratuity earnings every shift

Exclusive industry-leading discounts accessible at all GRETA and Hudsons Canada’s Pub locations, ensuring your perks extend beyond the workplace

Referral Program

Opportunities to grow into leadership roles available for high performers

Goodlife Membership Corporate Rate

WHY YOU’LL LOVE WORKING AT GRETA You’re at the centre of the action, no two shifts are the same

High-energy shifts with strong volume and great guest interaction

You’ll meet new people and be part of a fun, social environment

Supportive team culture that values speed, respect, and teamwork A venue that blends nightlife, games, and social energy

Competitive staff perks

You’ll be part of a brand known for atmosphere, games, and great nights out

We thank all candidates for applying. Only those selected for an interview will be contacted. This job posting is for a current, open role. We may use technology, including AI, to help review applications as part of our hiring process. These tools support our team but do not replace human review or decision-making.

📌 GUEST SERVICES - GRETA YYZ (Toronto)
🏢 GRETA Arcade Bar Street Food
📍 Toronto