Quo runs a real-time communications platform, and everything our customers experience — calls that connect instantly, messages that deliver reliably, integrations that just work — rests on infrastructure that has to be fast, resilient, and boring in the best possible way. This role owns the product direction for the two teams that make that possible: You’ll treat platform and infrastructure as a product, with developer efficiency,reducing infrastructure-driven incidents and development risk as your North Star. You’ll set roadmap and priorities across reliability investment and platform capabilities, partner deeply with senior engineering leaders, negotiate with peer PMs, and make the hard tradeoffs between velocity, cost, and resilience explicit and defensible.

This is a technical PM role. Build for the future — capacity planning ahead of growth, and the product side of incident management, from postmortem to funded fix. Hold the line on real-time performance — latency and media quality where milliseconds are the product.

Steer on the metrics that matter — uptime, latency, incident load, adoption, unit cost — using data and judgment to decide when to slow down and when to ship, and to make that case to product, engineering, and finance alike. Run intake and prioritization of the Platform backlog — balancing business needs, technical requirements, and team capacity,



and partnering with engineering leads to plan and staff initiatives. Surface risks early and drive resolution — proactively identify technical risks, capacity constraints, and architectural gaps, and elevate to leadership with clear context and a recommended path forward. 5+ years in product management , including meaningful time as a technical, platform, or infrastructure PM (or an eng/SRE-to-PM path ). ~ Technical fluency in distributed systems — you can hold your own on architecture, APIs, cloud infrastructure, and the failure modes of systems at scale. ~ Hands‑on experience with Service Level Objective frameworks, on‑call, and incident management — you’ve lived the reliability lifecycle with an at‑scale service. ~ A platform‑as‑a‑product mindset : you understand that internal developers are customers, and that adoption is earned. ~ Strong partnership skills with staff/principal engineers and engineering leaders — you build trust through clear thinking and technical credibility. ~ Data‑driven and outcome‑oriented , with the judgment to know which metric is actually the one that matters. ~ The annual base salary range for this position in Canada is $166,000 - $196,000 CAD, plus equity and benefits.

Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a adaptable PTO policy. #

📌 Head of Product, Technical (Vancouver)
🏢 Quo
📍 Vancouver