Company Overview

Maple Villa is an independent 93-bed licensed long-term care home located in Burlington, Ontario. Maple Villa is fully accredited by Accreditation Canada and has been providing quality resident and family-focused care since 1971. We continually strive to make a difference, to provide Person and Family-centered care and provide services where safety is a priority.

Our interdisciplinary team are committed about the care for our residents, staff, families and volunteers and are consistently reflecting on practices and areas of improvement to provide exceptional, individualized, culturally competent care to our residents and maintain a strong and dedicated health care team.

We are opening a current Home in January 2027 that will support 256 residents in our community! The new Maple Villa is located on Palladium Way in north Burlington.

Job Overview

Reporting to the Building Services Manager, the Housekeeping and Laundry Supervisor is responsible and accountable for managing an effective Housekeeping and Laundry department with the focus on ensuring the delivery of quality services for the Home, residents, and staff. Ensures the Home, its equipment and linens are in a state of good repair and cleanliness. Ensures a safe environment for residents, visitors and staff.

Ensures that continuous quality improvement outcomes approved for the Home are met or exceeded, and demonstrates dedication to professional values and the mission, vision and values of the Home. Implements a culture focusing on resident and team member experience where we embrace “Better Living” by creating communities where ALL residents, families and staff thrive.

Core Competencies

· Accountability/Dependability

· Adaptability/Flexibility

· Communication

· Commitment to Health & Safety

· Continuous Improvement

· Cultural Sensitivity

· Customer Service

· Decision Making

· Human Resource Management

· Integrity

· Leadership

· Organizational and Environmental Awareness

· Computer Literacy/IT Proficiency

· Planning and Organizing

· Problem Solving

· Resource and Fiscal Management

· Results Orientation/Initiative

· Teamwork

· Technical Credibility

· Accuracy/Attention to Detail

· Risk Management

Qualifications

· A grade 12 secondary school diploma is preferred

· Educational background in executive housekeeping is an asset

· Experience as a professional housekeeper

· Management experience preferred

· Working knowledge of the Ontario Occupational Health and Safety Act

· Working knowledge of the Workplace Hazardous Materials Information System (WHMIS)

· Must have effective English skills, written and verbal.

Hours of Work

- Available 7 days per week
- Flexible hours

Main Duties and Responsibilities · Organizes and manages all aspects of housekeeping and laundry within the Home

· Cooperates with other departments and participates as a team player

· As a working supervisor, performs some daily housekeeping and/or heavy-duty cleaning duties

· Ensures effective infection control practices pursuant to the Home’s policies and best practices

· Participates in selection, evaluation,



promotion and termination of housekeeping and laundry employees

· Responsible for completing staff performance appraisals

· Ensure all staff participate in the orientation process

· Ensure all staff complete mandatory home specific orientation and on-going education

· Completes and submits payroll approvals

· Creates and maintains staffing schedules

· Creates and maintains job routines

· Ensures all contracted hours of housekeeping and laundry services are adhere

· Ensures adequate level of supplies are in stock;

· Ensures a process is in place for lost laundry

· Ensures linens are in a state of good repair and cleanliness

· Attends and participates in interdisciplinary meetings as required

· Uses the Continuous Quality Improvement to evaluate and ensure follow-up including auditing all the services within the department

· Follows up with any deficiencies found as a result of audits and creates a plan of action for improvement

· With the support of Human Resources Business Partner participates in managing WSIB claims and the early and safe return to work program

· With the support of Human Resources Business Partner ensures the Health and Safety program and literature are up to date and followed within the department

· Complies with WHMIS standards and public health procedures

· Actively participates in ongoing educational opportunities and transmits information regarding new developments and trends to staff

· Shares responsibility for care of the environment and equipment of the home and the personal belongings of the residents

· Required to promote wellness as a concept of living

· Works cooperatively with students and volunteers to foster community linkages

· Protects own health and the health of others by adopting safe work practices, reporting unsafe working conditions immediately and attending all relevant in-services regarding Occupational Health and Safety

· Must actively participate in ongoing educational activities

· Follows all roles and responsibilities for employees and employers as legislated under the Ontario Occupational Health and Safety Act

· Ensures compliance with the provisions of the Ontario Occupational Health and Safety Act

· Champions diversity, equity and inclusion initiatives that create a psychologically safe environment for residents, staff and others

· Participates in the manager on call and weekend on call rotations.

The duties and responsibilities outlined above are representative but not all-inclusive.

Special Demands

Behavioural:

- Participates as a team player and cooperates with other departments
- Must possess patience and tact dealing with resident’s needs, families and dealing with multiple demands at one time
- Must be organized and able to set priorities




- Must have a genuine interest in the care of the elderly and vulnerable adults

Ethical: · Practices in a professional manner

· Commits to fostering an inclusive and welcoming environment

· Values diversity and respects the rights of individuals regardless of background, identity or experience

· Demonstrates honesty and integrity in all work dealings

· Maintains confidentiality

Working Conditions

Physical Effort:

Constant standing and walking

Meeting resident needs throughout the Home

Pushing, turning, stooping, bending, reaching and lifting

Ability to lift up to 50 pounds, using a full range of body motion, Working with supplies

Finger/hand dexterity

Equipment, machinery, computer

Traveling

Taking items in for repairs or picking up parts/ supplies

Climbing Heights

Ability to stand on and work while on ladders

Ability to climb up to and work while on the roof

Physical Environment Various Locations

Boiler rooms, grounds, roof, attic

Sensory:

Visual and hearing acuity

Detecting changes in building conditions

Smell

Detecting odours in environment

Reading

Reports, policies, procedures and memos

Listening

Verbal reports, instructions

Resident communication, conferring with staff

Writing/Concentration

Policies/procedures, Statistics/findings,

Reports, charting, letters, constant interruptions

Mental Stress:

Peacekeeping role

With residents, families and interdisciplinary team members

Unpredictability of events

Crisis intervention

Expectations

Meeting daily workload within allotted time

Concentration

Constant interruptions Keeping workload organized Operating equipment

Occupational Risks:

Exposure to chemical dust, infections. Some ladder climbing to high areas in rooms The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Posting & Recruitment Disclosure

This is a new position within Maple Villa Long-Term Care Centre.

Maple Villa LTCC may use artificial intelligence (AI) tools to support certain aspects of the recruitment process. AI does not make hiring decisions on behalf of Maple Villa. All hiring decisions are reviewed and made by members of our team.

Maple Villa Long Term Care Center is an equal opportunity employer and accommodations are available upon request for applicants with disabilities throughout the recruitment process. Should you require an accommodation, please let us know.

Pay: $49,855.96-$53,965.69 per year

Benefits

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Application question(s):
- Do you have experience working in a Long-Term Care setting?
- Are you willing to work out of both our current home in South Burlington and our new home in North Burlington until the new home is complete?
- Do you have an educational background in executive housekeeping?

Experience:
- managerial or supervisory : 1 year (preferred)

Work Location: In person

📌 Housekeeping and Laundry Supervisor (Burlington)
🏢 Maple Villa Long Term Care
📍 Burlington