IT Infrastructure Delivery Manager – Managed Services City: Mississauga Posting Start Date: 9/30/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Accountable for steady‑state and transformation delivery across infrastructure towers (DC, Cloud, Network, Workplace, Security) with explicit ownership for SLA, KPI, CX, and contract adherence in a 24x7 managed services model. Establish and lead strong delivery governance including service reviews, operational cadence, risk management, audits, and compliance to contractual, regulatory, and enterprise standards; Ensure platform stability, resilience, DR/BCP readiness, and capacity sufficiency through proactive monitoring, trend analysis, and resilience design, minimizing downtime and business impact. Lead high‑severity incidents and service crises with confidence and clarity, ensuring rapid resolution, effective stakeholder communication, strong RCA, and systemic corrective actions.

Drive ongoing service improvement initiatives focused on MTTR reduction, ticket deflection, automation‑led productivity, cost optimization, and service quality uplift. Lead adoption of automation, observability, AIOps, self‑healing, and AI/GenAI‑assisted operations; Govern OEMs,



hyperscalers, and partner ecosystems with outcome‑based accountability, ensuring aligned delivery, performance transparency, and value realization. Act as a trusted delivery leader for senior client stakeholders, translating operational complexity into outcomes, risks, and value narratives suitable for CxO‑level forums.

Build, lead, and retain high‑performing global delivery teams with strong focus on capability building, succession planning, and transformation‑ready skills. 10–15+ years in IT infrastructure delivery with substantial experience in large‑scale managed services, including steady‑state operations, transitions, transformations, and renewals. ~ Deep understanding of ITIL‑based service management, SLA governance, risk controls, audit readiness, and operational reporting in contract‑driven environments. ~ Strong working knowledge of data center, network, compute, storage, cloud, hybrid infrastructure, and security integration, with ability to influence architecture and design decisions. ~ Proven ability to lead during ambiguity, crises, and high‑pressure situations while maintaining service stability, stakeholder confidence, and team morale. ~ Experience in defining and managing operational metrics, dashboards, and trend‑based insights to drive preventive actions and continuous improvement.



~ Exposure to or hands‑on leadership in automation, AIOps, observability platforms, and AI‑driven service delivery; strong passion for modernizing managed services operations. ~ Demonstrated capability in leading large, distributed teams and managing vendors through performance governance and value‑based engagement models. PMP / PRINCE2 / Cloud / Security / AI‑related certifications preferred.

Mandatory Skills: AI ML Ops Infrastructure.The expected compensation for this role ranges from CAD 100000 to CAD 150000. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions.

It has always been in our DNA - as the world around us changes, so do we. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Wipro provides equal opportunities to all and values diversity.

If you encounter a suspicious email or advertisement offering positions at Wipro, please send us an email to helpdesk.Any complaints or concerns regarding unethical or unfair recruiting practices should be directed to our Ombuds group at ombuds.All qualified candidates will receive consideration for employment regardless of race, colour, caste, belief, religion, sex, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, veteran status, or any other protected characteristic under the law. Reasonable accommodations will be provided to all candidates, including those with disabilities, throughout the recruitment and selection process. Wipro offers equal opportunities to all and values diversity. #

📌 IT Infrastructure Delivery Manager - Managed Services (Mississauga)
🏢 Wipro Technologies
📍 Mississauga