Medical Office Assistant (MOA)

Oceanstone Medical Clinic – White Rock, BC

Oceanstone Medical Clinic is a modern, patient-centred family practice located in the heart of White Rock, BC. We are building a calm, compassionate, and high-functioning clinical environment where healthcare feels both personal and empowering.

Our team of experienced family physicians provides comprehensive care across all stages of life . Our mission: Empowering your best health.

Role Overview

We are seeking a Medical Office Assistant (MOA) to join our growing team in a full-time or part-time, on-site role. As the first point of contact for patients, you will play a key role in shaping the patient experience and supporting the smooth day-to-day operations of the clinic. This role requires someone who is organized, compassionate, proactive, and thrives in a structured, team-based environment.

Key Responsibilities

- Manage phone lines with professionalism and warmth
- Schedule and coordinate patient appointments efficiently
- Perform patient intake and maintain accurate records in the EMR
- Verify health coverage and liaise with insurance providers as needed
- Support physicians with administrative and clinical workflow coordination
- Handle correspondence, referrals, and documentation
- Maintain a calm and welcoming front-desk environment
- Contribute to efficient clinic flow and patient satisfaction





Qualifications & Skills

- Strong phone etiquette and excellent customer service skills
- Experience with appointment scheduling and calendar management
- Familiarity with medical terminology and clinical workflows
- Knowledge of insurance verification processes
- Proficiency in administrative tasks (data entry, filing, communication)
- Excellent organizational and multitasking abilities
- Strong communication and interpersonal skills
- Ability to work collaboratively within a team

Preferred

- Previous experience in a family practice or medical clinic
- Completion of a Medical Office Assistant program
- Experience with EMR systems (Oscar Pro preferred)
- Based in White rock / South Surrey

Who You Are

- Compassionate, patient-focused, and detail-oriented
- Calm under pressure and able to prioritize effectively
- Proactive and takes ownership of tasks
- Excited to be part of a growing clinic environment
- Aligned with a culture of respect, professionalism, and excellence

Why Join Oceanstone

- Be part of a new and growing clinic from the ground up
- Supportive, team-oriented culture
- Leadership that values work-life balance and staff wellbeing
- Up-to-date clinic space steps from White Rock beach
- Opportunity to grow with the clinic and shape its future
- Competitive compensation

📌 Medical Office Assistant (White Rock)
🏢 Oceanstone Medical Clinic
📍 White Rock