Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. requirement of 1 shift per month. This role supports the intake, initial counselling, and casework process for clients in various treatment and support programs. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

Observe, record, assess and manage the behavior of residents who are intoxicated, in the state of withdrawal, and in crisis; monitor residents and record significant changes in their level of functioning. Provide physical care/procedures as outlined in policy and procedures or directed by Manager. Document admission and discharge data, client service plans and progress toward goals, and any other significant information relating to quality care.

Educate residents about the effects of chemical dependence and substance use, along with the process of recovery. Provide clients with individualized assessments as outlined in the Admission and Discharge and Assessment tools provided by the Ontario Substance Abuse Bureau. Identify and refer all medical emergencies to the Emergency Department when necessary.

Responsible for the contents, upkeep, and tidiness of the supply room – including toiletries, linen/towels, personal hygiene; ensure that clients have adequate supplies of personal items, including clothing. Responsible for helping clients to store, retrieve and secure their belongings throughout their stay.



Advise the Manager of equipment problems or programming needs Perform all necessary clerical duties, data entry, and report writing, answer the phone and relay messages as required Participate in Quality Assurance Program as requested by Manager As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Withdrawal Management Program Manager Health and Safety Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Responsible for the following, work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness. Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual. CRITICAL RELATIONSHIP MANAGEMENT Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training.

Community, clients. MANAGERIAL/Technical Leadership RESPONSIBILITY This position reports directly to the Withdrawal Management Manager or designate.

Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and outreach locations. The above responsibilities must be discharged in accordance with the Salvation Army’s Mission Statement, in a qualified manner, exemplifying Christian Standards of conduct. Minimum two-year Community College or University Degree in a Health or Social Service Program, with an addiction concentration, or complimented by other recognized Addiction Studies.





Valid CPR and First Aid Certificate and Crisis Intervention training Demonstrated observation, assessment, communication and effective withdrawal management skills Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the National Canadian Police Information Centre (CPIC) or through a local police detachment. Minimum of one-year of prior related experience (within the last five years) in the field of addictions, Current and demonstrated knowledge in: fundamental concepts and theories of addiction and mental health, pharmacology relevant to withdrawal management relapse prevention; harm reduction and stages of change model Current experience and demonstrated skills in the following areas: Interviewing and counseling in individual and group therapy with substance abuse and dual disorder clients, Utilizing standardized admission and discharge tools for assessment Extensive knowledge of the community agencies and self-help groups that provide support to clients struggling with substance use and addiction Good knowledge of critical physical, psychological, and social phases of alcoholism and drug addiction, and of withdrawal, including progression, stages, and symptoms Computer skills specifically MS Office with an understanding of data collection and the Catalyst database.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

📌 Night Counsellors (London)
🏢 TSA The Salvation Army TSA
📍 London