The Expeditor / Inside Sales (EIS) person is a core service person to the business. Their primary purpose is to place and follow up on orders from both internal and external customers. The EIS is to maintain strong customer relationships with existing customers while developing new customers by offering professional, effective, and efficient solutions.

The EIS promotes and sells existing and new products to meet Dick’s Lumber’s sales objectives. This position is highly transactional but also requires a depth of product and construction knowledge to gain credibility with the customers. This is a full-time career orientated position and expected to be the employee’s primary job.

Be the primary point of contact and develop a professional relationship with both internal and external customers to build trust and loyalty towards Dick’s Lumber & Building Supplies. Keep current on assigned customers projects. Use information to provide a “value add” to the sales transaction by anticipating customer requirements, recommending additional products, and working to maximize the sales opportunity.

Make sure customers receive requested products and services in a timely fashion. Follow up with customers to ensure satisfaction. Resolve customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction.

Represent





Dick’s Lumber &

• Building Supplies in a professional manner and ensure that the customer is treated with the utmost respect and courtesy. Be aware of all building permits that are being issued in the Dick’s Lumber &

• Building Supplies trading area. Maintain a connection with the designers, shipping, and other departments to ensure a smooth and problem free supply of products and services for the customer. Use knowledge in aiding in the development of other Dick’s Lumber &

• Building Supplies staff members. Participate in company’s initiatives to grow and develop Dick’s Lumber’s &

• Building Supplies business. Minimum of three (3) years sales and customer service experience in the lumber, building materials or construction industry. Working knowledge of MS Office applications (Word, Excel, Power Point) and Microsoft Outlook. Strong knowledge of industry products, architectural/structural plans, and industry trends High level of commitment to superior customer service. Knowledge of a second language would be advantageous.

Wage: $24.00 to $25.00 per hour.

We offer a comprehensive perks package that includes health and dental coverage, a company pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term security. #

📌 Now hiring warehouse expeditor (Burnaby)
🏢 Dicks Lumber
📍 Burnaby