Job Overview

We are seeking a dynamic and compassionate Physiotherapy Assistant / Office Admin to join our vibrant healthcare team. This role offers an exciting opportunity to support patient recovery and streamline clinic operations in a fast-paced, patient-centered workplace. You will work closely with physiotherapists to assist with patient care, manage administrative tasks, and ensure a smooth flow of daily clinic activities.

Your energetic approach and attention to detail will contribute significantly to delivering exceptional care and service.

Key Responsibilities

- Assist physiotherapists with patient preparation, treatment setup.
- Support patients throughout their appointments, ensuring comfort, safety, and a positive experience.
- Prepare and maintain treatment rooms, equipment, and supplies in a clean and organized manner, following infection control protocols.
- Greet patients, manage check-ins and check-outs, and provide excellent customer service.
- Schedule, reschedule, and confirm appointments using Jane App clinic management software.
- Manage patient registrations, maintain accurate electronic health records, and handle clinic correspondence.
- Process billing, payments, invoices, and direct insurance claims, including ICBC and extended health benefits.
- Verify insurance coverage, manage treatment authorizations, and follow up on outstanding claims and payments.
- Respond professionally to phone calls, emails, and patient inquiries regarding appointments, billing,



and clinic policies.
- Perform general administrative duties, including data entry, billing reconciliation, inventory management, and ordering supplies.
- Maintain patient confidentiality and comply with clinic policies, privacy regulations, and professional standards.
- Collaborate with physiotherapists and team members to improve clinic workflows, operational efficiency, and patient satisfaction.

Requirements
- Previous experience in a hospital, physiotherapy clinic, rehabilitation centre, or healthcare facility is highly preferred.
- Hands-on experience with Jane App, including scheduling, patient management, invoicing, and billing, is a strong asset.
- Knowledge of ICBC claims, direct billing, and extended health insurance procedures.
- Robust patient care, interpersonal, and customer service skills.
- Proficiency in Microsoft Office and electronic health record systems.
- Excellent communication, organizational, and multitasking abilities.
- High attention to detail and ability to handle confidential patient information.
- Compassionate, professional, and team-oriented attitude.

Join us in making a meaningful difference by supporting patients on their journey to recovery! We are dedicated to fostering a collaborative environment where your skills can thrive, and your contributions are valued. Pay: $19.00-$20.00 per hour

Expected hours: 10.0 – 15.0 per week

Perks

- On-site parking

Work Location: In person

📌 Physiotherapy Assistant / Office Admin (Abbotsford)
🏢 Simon Physiotherapy and Rehab
📍 Abbotsford