The mission of the Red Door Shelter is to end homelessness for each family that comes through our doors by providing safe, temporary refuge and critical services to support them in healing, rebuilding their lives, and integrating back into a community.

At Red

Door, we strive for quality care, advocacy, collaboration, integrity, and accountability.

The Weekend Program

Manager is responsible for ensuring the effective and effective delivery of services and programs in the shelter on weekends. As the Program manager on site during the weekend, this position oversees day-to-day shelter operations, responds to crises and incidents, and directly manages and supervises Staff and Volunteers. This position works Saturdays and Sundays.

Coordinates and supervises the ongoing provision of quality designated programming and services, and ensures that established standards for program and shelter service delivery are met through adequate staffing and availability of appropriate supplies. Manages staffing levels on weekends, including responding to staff call-outs and arranging relief or agency coverage to maintain safe staffing ratios. Manages and leads the assigned portfolio to ensure successful outcomes for clients, and responds to crises, incidents, and emergencies as required.

Completes incident and serious occurrence reports in line with Red Door policy and the Toronto Shelter Standards, and escalates issues to the Senior Client Service Manager or senior leadership as appropriate. Oversees weekend admissions, discharges, and client concerns in line with Red Door policies and procedures. Plans and supports weekend programming and activities for families and children.

Supervises weekend Program Staff (Childcare and Shelter Support, as assigned) through performance management processes,



and maintains communication systems that promote collaborative working relationships. Evaluates and implements training and development plans, maintains staff and program schedules, and reviews and approves staff time records for bi-weekly payroll. Provides a written weekend handover report to the Senior Client Service Manager and weekday management team, summarizing incidents, staffing, and outstanding client matters.

Supervises weekend volunteers, ensuring they receive orientation, direction, and guidance so that their experience is positive and enriching for them and for the clients at Red Door. Collaborates with the Volunteer Coordinator in matching and placing weekend volunteers as required. Participates in the on-call rotation as required.

Post-secondary education in Social Services or related discipline. Eagerness to develop a solid knowledge of shelter services and government and community resources. Good conflict management and dispute resolution skills Sound judgment and excellent problem-solving/crisis management skills.

Intermediate PC skills in using Microsoft Office applications. Contract, Part-Time (18 months covering maternity leave) Saturday & Sunday - 12:00pm to 8:00pm 42.03 - $45.93 + plus 4% vacation pay Access to Health Care Spending Account (HCSA) and Employee Family Assistance Program NO PHONE CALLS PLEASE. We especially welcome those who have lived experiences and affinities that align with our clients to best represent their interests, including women-identifying people, members of the 2SLGBTQ+ community, Black, Indigenous, people of colour (BIPOC), newcomers to Canada, those who have experience with homelessness and violence, and those with disabilities.

Regrettably, we are not fully wheelchair accessible at our main office or our Violence Against Women shelter. #

📌 Program Manager (part-time) (Toronto)
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📍 Toronto