About us

Sage Print & Sign is a growing, locally owned print and signage company in Sherwood Park, offering commercial printing, digital and large format print, signage, vehicle graphics, promotional products, custom apparel, graphic design, and digital marketing. We help businesses, organizations, teams, and individuals bring their ideas to life.

We serve customers across Sherwood Park, Edmonton, and surrounding areas, and we pride ourselves on personalized consultation, saying yes to last-minute requests, and delivering on time.

We’re looking for an outgoing, organized Promotional Products & Apparel Sales Specialist who can become our customers’ trusted resource for branded merchandise and clothing. This role combines product recommendations, sales, customer service, and order coordination, with occasional hands-on apparel production.

Our Values

We’re looking for a leader who lives these values every day and models them for the team:

- Treat every customer deliverable like it’s your own
- Always strive to go above and beyond in everything we do
- Treat everyone with dignity and respect
- Transparency and honesty… always

About the Role You’ll take ownership of promotional-product and apparel inquiries, guiding customers from their initial idea through product selection, quoting, artwork approval, and delivery.

This is both an inbound and outbound sales role. You’ll handle incoming inquiries from walk-in customers, phone calls, emails, and website leads, while also actively growing this part of our business by following up with leads, using our available marketing tools, meeting with clients, making cold calls, and visiting local businesses to introduce our products and services.

We’re looking for someone who is comfortable starting conversations, asking the right questions, recommending suitable products, and confidently closing a sale.

For example, when a customer walks in asking for branded hats, you should be able to discuss styles, fit, quantities, budget, and intended use, then recommend an appropriate decoration method, such as embroidery, a patch, or a transfer, based on the hat and their logo. You’ll work closely with our design team to turn those recommendations into accurate proofs and finished products.

Key Responsibilities

Customer Service & Product Expertise

- Be the main point of contact for walk-in customers needing promotional products or custom apparel.
- Help customers choose suitable products for their business, event, team, budget, and timeline.
- Recommend apparel styles, fabrics, sizing, colours, and decoration options.
- Advise on logo size and placement so the finished product looks professional and suits the garment.
- Explain the advantages and limitations of embroidery, transfers, screen printing, patches, and other available decoration methods.
- Build customer confidence through knowledgeable advice, clear communication, and dependablefollow-through.
- Keep the showroom’s apparel and promotional product samples current, organized, and well presented.

Sales & Business Development





- Follow up with leads supplied by Sage Print and Sign and turn inquiries into orders.
- Use our available marketing tools, product catalogues, samples, and supplier resources to promote apparel and promotional products.
- Contact existing customers about reorders, seasonal needs, events, and new product opportunities.
- Generate new business through cold calling, client meetings, and door-to-door visits to local businesses.
- Prepare product recommendations, presentations, and quotes tailored to each customer.
- Follow up on outstanding quotes, address questions, and close sales.
- Keep explicit records of leads, customer conversations, quotes, and follow-up commitments.
- Work toward monthly sales targets and track your progress.
- Identify opportunities to introduce customers to Sage’s other services, such as signage, print, andvehicle graphics.
- Plan ahead for busy seasons such as back-to-school, sports seasons, corporate events, and the holidays.

Order & Artwork Coordination

- Manage orders from initial inquiry through completion, keeping customers informed along the way.
- Confirm quantities, garment sizes, colours, logo placement, decoration requirements, and delivery deadlines.
- Source products and confirm supplier availability, pricing, minimum quantities, and turnaround times.
- Prepare accurate quotes that account for products, decoration, setup charges, freight, and required margins.
- Work closely with the design team to prepare and send customer proofs.
- Ensure artwork, spelling, logo dimensions, placement, and order details are approved before production.
- Coordinate with suppliers, decorators, and our production team to keep orders on schedule.
- Check completed orders for accuracy and quality and help resolve any issues.
- Ensure completed orders are accurately documented and ready for invoicing.

Hands-On-Apparel Support

- Learn to safely operate our heat press and follow the correct application procedures.
- Complete occasional small or rush apparel orders, such as one or two shirts, when materials and scheduling allow.
- Determine appropriate logo dimensions and placement for different garment styles and sizes.
- Check alignment, application quality, and the finished garment before handing it to the customer.
- Confirm realistic turnaround times before committing to rush requests.
- Help keep the apparel work area safe, clean, and organized.

Qualifications & Experience

- Previous experience in promotional products, branded apparel, embroidery, garment decoration, or a closely related sales role is strongly preferred.
- Comfortable with both inbound and outbound selling, including handling incoming inquiries, cold calls, lead follow-up, client meetings,



and visits to local businesses.
- Strong customer service skills and the confidence to make practical product recommendations.
- Understanding of logo sizing, placement, and how different decoration methods work on different products.
- Strong attention to detail when preparing quotes, recording order specifications, and reviewingproofs.
- Ability to manage multiple customers and orders while meeting deadlines.
- Comfortable learning and using marketing tools, supplier websites, product catalogues, and customer-management software.
- Willingness to learn heat-press operation and assist with small apparel jobs.
- Strong communication skills and the ability to collaborate with designers, suppliers, and productionstaff.
- Valid driver’s licence and ability to travel locally for customer meetings and business visits.

Nice to Have

- Existing network of business, school, sports team, or event contacts in the Edmonton and SherwoodPark area.
- Familiarity with promotional product supplier platforms and industry catalogues.
- Basic knowledge of Adobe Illustrator or checking vector artwork files.
- Experience with apparel brands and blank suppliers commonly used in the decoration industry.

What We Offer

- $20 per hour plus a monthly sales bonus
- Dental care
- Vision care
- Paid time off
- On-site parking
- Training on our products, decoration methods, and equipment
- A chance to grow with a locally owned, expanding company

What We're Looking For We want someone customers trust to handle their promotional-product and apparel needs from start to finish. You should enjoy finding the right product, explaining what will look best, and making the ordering process straightforward.

You’ll need initiative, persistence, and the confidence to generate business as well as serve customers who come through our doors. You should take pride in accurate orders, professional results, and relationships that bring customers back.

As part of a small team, you’ll also need to be flexible, dependable, and willing to help when the shop gets busy.

Work Environment

This is a full-time, in-person position based at our Sherwood Park shop, with regular local travel for client meetings and business visits.

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Expected hours: 40.0 per week

Benefits

- Casual dress
- Dental care
- On-site parking
- Paid time off
- Vision care

Application question(s):
- Do you have experience selling promotional products, branded merchandise, apparel, printing, or similar products?
- Are you legally entitled to work in Canada?
- Do you have B2B sales or account-management experience?
- Are you comfortable prospecting for new customers through phone calls, email, and other outreach?
- A customer needs 500 branded shirts for an event in two weeks. What information would you gather before quoting the job?
- How do you stay organized when managing multiple customer orders, quotes, and deadlines at the same time?

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Promotional Products & Apparel Sales Specialist - Print and Sign Shop (Sherwood Park)
🏢 Heartland Telecom
📍 Sherwood Park