Client Service Execution Lead Remote | Fixed-Term Opportunity | 20â40 Hours per Week Bickert Management Inc. (BMI) is seeking an intelligent, resourceful, and resilient person to lead a small remote team responsible for implementing and improving Zoho-based business systems for our clients. This is primarily a people leadership and service execution role , not a software development position.

Prior

Zoho experience, technical credentials, and formal management education are not required. We already have solid technical expertise within our team. Conduct regular performance discussions and candid monthly evaluations.

Address underperformance directly and help team members find a path to success. Provide meaningful input into hiring, internship conversions, team composition, and termination decisions. Help translate client objectives into clear, actionable tasks for technical team members.

Improve workflows, templates, best practices, and service execution efficiency. Support client communication and Client Success activities where appropriate. Success will be measured through happy and retained clients, increased adoption of BMI services, stronger team performance, and demonstrable improvements in the efficiency and consistency of our work.

Comfortable leading people with greater technical knowledge than their own. Committed to continuous improvement rather than simply maintaining existing practices.



An effective real-time communicator with strong professional written English.

Comfortable using AI and large language models to improve communication and productivity. Able to learn unfamiliar software and business systems quickly. Relevant ability may have been developed through formal leadership, entrepreneurship, sales, coaching, agriculture, military service, operations, community involvement, or an entirely different background.

This is a fully remote position requiring meaningful availability during North American business hours. BMI is open to both part‑time and full‑time candidates, with an anticipated commitment of approximately 20 to 40 hours per week . The successful candidate may be engaged as either a direct BMI employee or an independent contractor.

This is initially a fixed-term opportunity, with the possibility of continued, permanent, reduced, or evolving work depending on organizational needs, performance, and fit. Candidates must provide their own suitable computer, webcam, headset, private workspace, and reliable internet connection of at least 300 Mbps . BMI provides the required Zoho software licenses and may provide access to an approved large language model.

BMI helps organizations improve their operations through Zoho business software, CRM, automation, analytics, process design, and technology implementation. Our culture is collaborative, casual, candid, and improvement-oriented.

📌 Remote Client Service Execution Lead (Ottawa)
🏢 Bilinguallink
📍 Ottawa