Yo, Merlin: Want to sprinkle a little magic into our customer success center? Do you believe that people come first, and that great service is the key to success? We’ve got a cracking opportunity for you to join our team as a Customer Service Team Lead.

We’re not your typical “call center”. We’re not interested in measuring our success by how quickly we can get people off the phone. We know that serving our customers with heart and soul is what sets us apart.

That’s why we’re looking for someone who can help us take our customer success team to the next level. As our Customer Service Team Lead , you’ll have the chance to lead the most caring group of people you’ll ever meet. And you’ll empower them to help, truly help, each caller – whether it takes six minutes or sixty!

We believe that supporting our clients on a daily basis is the key to success. That’s why we need someone who shares that belief and who is dedicated to helping people say ‘goodbye’ to the fear of bone loss The good news? 5+ amazing years under your belt in a Customer Service environment. ~2+ years in Customer Service management.



You’ve got an enviable track record at getting the most out of your team and skyrocketing performance. ~ A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get the most out of these platforms. ~ A solid track record of coaching and developing your team’s customer service & sales skills, driving CSAT, conversion rates and average order value ~ Flexible Stat Holidays with the option to bank days for later use Hybrid work environment (we work from home 2 days a week, if you are Vancouver based) Casual dress code Incredible dog friendly, Yaletown office one block from SkyTrain Career development: You’ll get the opportunity to attend professional development conferences or workshops that will enhance your skills, expand your network, and drive your career forward with our support!

And of course, we’ll cover your fees, accommodation, travel, meals, and any related materials or resources.

Our Customer Success

Centre operates in Pacific Standard Time and the working hours for this role are Monday – Friday, 8am – 4pm PST. #

📌 Remote Customer Service Team Lead (Saskatoon)
🏢 Bilinguallink
📍 Saskatoon