Contact Centre Assistant Manager

Location: Head office

Job Summary

We are seeking a energetic and motivated Contact Centre Assistant Manager to join our team and lead our Contact Centre Sales Specialists. The ideal candidate will have a strong background in sales, excellent leadership skills, and a passion for driving results in the telecommunications industry. The Contact Centre Assistant Manager will be responsible for managing a team of Outbound Sales Specialists, ensuring they meet sales targets, provide exceptional customer service, and uphold the standards of the Contact Centre program.

Responsibilities

- Team Leadership:

- Lead, coach, and motivate a team of Contact Centre Sales Specialists to achieve individual and team sales targets.

- Provide ongoing training, guidance, and support to enhance the team's sales skills and product knowledge.

- Foster a positive team workplace that encourages collaboration, innovation, and continuous improvement.

- Sales Management

- Assist Sales Specialists with complex sales situations, customer escalations, and inquiries to ensure timely resolution.

- Review and approve sales quotes, proposals, and contracts in accordance with company policies.

- Customer Relationship Management

- Handle escalated customer issues and inquiries promptly, ensuring a high level of customer satisfaction.

- Operational Support





- Monitor inventory levels and collaborate with relevant departments to address inventory issues.

- Coordinate with logistics and shipping teams to ensure timely delivery of products and services.

- Identify and implement process improvements to streamline operations and enhance efficiency.

- Administrative Duties

- Keep accurate records of sales activities, customer interactions, and team performance in the CRM system.

- Generate regular reports on team performance, sales trends, and customer feedback for management review.

- Handle administrative tasks related to scheduling, training support, and Contact Centre program coordination.

Requirements

- Bachelor’s degree in business administration, Sales, Marketing, or a related field (preferred).

- Proven experience in sales leadership, preferably in the telecommunications industry.

- Demonstrated success in meeting or exceeding sales targets and KPIs.

- Strong leadership skills with the ability to inspire and motivate a team.

- Excellent communication, interpersonal, and negotiation skills.

- Proficiency in OneView, RQ, CRM software and the Microsoft Office suite.

- Ability to work independently and as part of a team in a fast-paced environment.

- Flexibility to work evenings and weekends as required.

📌 RPP - Team Lead (Toronto)
🏢 Wirelessdna
📍 Toronto