Role: Salesforce Support Specialist

Location: Canada – Remote

Mode: Contract

Responsibilities:

- Provide L2/L3 technical support for Salesforce-Based TrackWise Digital application.
- Analyze, troubleshoot, and resolve application, workflow, and system issues.
- Create debug logs, investigate the system level or module level break down of flows.
- Triage tickets and tasks every day with business and update tracker and other documents.
- Perform Salesforce administration activities including:
- User management, roles, permissions, and access control
- Manage Workflow rules, validation rules, and approval processes
- Coordinate with integration and external systems teams to resolve integration related issues
- Creates the support cases with Salesforce, Honeywell and other vendors and coordinate till closure.
- Tracks Licenses, Certificates and other periodic renewals and maintenances of the Salesforce and TrackWise Digital.




- Manage access, incident, problem, and change management activities in line with ITIL practices.
- Perform root cause analysis (RCA) and implement preventive fixes.
- Monitor system performance, conduct health checks, and ensure regulatory compliance.
- Handle master data and disaster recovery management
- Support code/configuration changes for enhancements and defect fixes
- Assist in deployments, migrations, and release activities
- Create technical related Knowledge articles for issue resolution, Technical support documents in Service Now

Required Skills:

- Salesforce Admin
- SQL Server

Regards

Praveen Kumar

Talent Acquisition Group – Strategic Recruitment Manager [email protected]| Themesoft Inc

📌 Salesforce Administrator (Canada)
🏢 Themesoft
📍 Canada