Drive success for over 7,000 clients at Float as a Scaled Customer Success Manager. This hybrid role focuses on customer health and expansion through innovative engagement strategies. Join Float, recognized as one of Canada’s fastest-growing companies, committed to simplifying finance for businesses.

You'll be developing and executing scalable strategies for customer outreach, education, and engagement. Your goal is to enhance adoption and satisfaction metrics while managing relationships across a large customer base through automated touchpoints and engaging content. Key Responsibilities:

- Own and manage 7,000+ scaled customer relationships
- Implement digital-led outreach and community engagement




- Track customer health metrics through targeted strategies
- Build and iterate successful customer experience playbooks
- Collaborate across teams to improve customer strategies Requirements:
- 4-5+ years in Customer Success with SaaS experience
- Proven track record in managing large books of business
- Skilled in utilizing data for customer insights
- Experience with customer engagement tools
- Robust communication skills for distant relationship management Shape the future of customer success at Float while impacting thousands of businesses.

📌 Scaled Customer Success Manager in Toronto
🏢 Jaide Health
📍 Toronto