Senior Business Analyst - Special Project (October 2026 - September 2027) Status: Special Project (October 2026 – September 2027) Hours: Monday – Friday, 35 hours/week Home Campus: Fennell (hybrid work arrangements available) Posting Date: October 2nd, 2026 We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Mohawk

College is undertaking a major digital transformation through the Banner Business Transformation Project, reimagining our Enterprise Resource Planning (ERP) system, Banner and related processes, to enhance the student, faculty, and staff experience. Reporting to the Director, Enterprise Project Management Office, the incumbent serves as a Senior Business Analyst to the College providing advice and direction on business solutions that will advance the College’s organizational goals.The Senior Business Analyst is part of the Enterprise Project Management Office team responsible for managing projects related to the design and implementation of new and modified business processes and organizational structures which deliver increasingly efficient business outcomes, while maintaining and improving service delivery. The incumbent will work with managers at all levels from across the organization to gather, analyse and document business requirements.

Dealing with complex cross functional problems the incumbent will be highly skilled at articulating requirements in a clear concise way so that business intelligence tools can be used to meet the needs of Mohawk College. This position requires a thorough understanding of business analysis methodology and best practices in order to guide the development and design of effective business solutions and support continuous improvement in technology and processes. These solutions require providing guidance and recommendations on sensitive matters which may influence work processes, resourcing and systems decisions.

Initiation and Planning Phase Develop business cases by analysing the business problems or opportunities, conducting feasibility studies, and outlining potential solutions. Identify and analyse stakeholders, understanding their needs, interests, and influence on the project. Create detailed documentation such as Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs),user stories, and use cases.

Create Requirement Traceability

Matrix to ensure alignment between requirements and project deliverables. Develop and maintain current-state and future-state process models using appropriate techniques such as BPMN, swimlane diagrams, context diagrams,



data-flow diagrams, customer journey maps, and DMN decision models. Analyze data requirements, business rules, data quality issues, reporting needs, system interfaces, and integration requirements in collaboration with technical teams and data owners.

Translate the approved solution direction and validated business requirements into written technical specifications for each assigned item. Define data elements, mappings, transformation logic, and validation rules required to satisfy each specification. Document security, privacy, and access control requirements, including data classification and role-based access considerations.

Document remaining non-functional requirements, including performance, availability, auditability, error handling, and notification expectations. Develop and maintain requirements-based test scenarios, test cases, expected results, and traceability to support system integration testing and user acceptance testing. Contribute to developing test plans that outline the approach, scope, and resources required for testing.

Assist in coordinating UAT activities, resolving issues, and ensuring that stakeholders validate the solution against business requirements. Contribute to developing the deployment plan, outlining the steps and resources required to deploy the solution into production Develop training materials and documentation to facilitate end-user training on how to use the recent system or processes. Participate in post-project reviews and contribute to lessons learned reports, capturing insights and recommendations for future projects.

Work with IT System Business Analyst, according to project “transition to operations” plan to transition system support to IT.

Business Process Improvement

Analyse workflows, gather data, and collaborate with stakeholders to document how tasks are currently performed. This may involve analyzing data, conducting interviews, and facilitating workshops with stakeholders to gather insights into what's working well and what isn't. Create visual representations of current processes using techniques such as flowcharts, swimlane diagrams, or process maps.

Research industry best practices and benchmark performance against similar organizations. This helps identify opportunities to adopt proven methodologies, tools, or strategies for process improvement.



Conduct root cause analysis to understand the underlying reasons behind process inefficiencies or problems.

This includes outlining goals, objectives, and key performance indicators (KPIs) for the improved processes. Facilitate brainstorming sessions and workshops with stakeholders to generate ideas for process improvement. A three-year degree in such disciplines as Math, Computer Science, Statistics, Business, Commerce, or a related field; Certified Business Analysis Professional (CBAP®), Professional in Business Analysis (PMI-PBA®), or a comparable professional designation is preferred.

A minimum of five years of progressively responsible business analysis experience, including experience functioning as a Senior Business Analyst or in a comparable role.

Experience must include the implementation and delivery of projects, having participated in all aspects of the project life cycle.

Experience in service improvement, solution requirements definition, business process engineering, test plan development, and test execution.

Experience with formal test management methodologies and supporting tools.

Experience developing effective and efficient solutions to diverse and complex business problems.

Experience interacting with senior management to document, analyse, and recommend solutions and business changes and building strong relationships with stakeholders. Extensive industry experience in business needs identification and assessment; solution delivery methodologies, tools, techniques and trends; and business case development. business process modelling and improvement, analysis; acceptance test planning and execution. Working knowledge of project management and organizational change management concepts.

Working understanding of the technical architecture components that comprise an ICT solution. Working knowledge of formal process improvement models or frameworks such as Lean, Six Sigma, CMMI. Proficiency in Microsoft Office, and diagramming tools such as MS Visio.

Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility. The ability to communicate and work effectively with diverse students, employees, and communities. 22 vacation days per year plus holiday closure. ~ Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College. ~ Discounted rate for full-service athletic facility and instructor-led classes. ~ We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

📌 Senior Business Analyst - Special Project (October 2026 - September 2027) (Canada)
🏢 MOHAWK COLLEGE OF APPLIED ARTS u0026 TECHNOLOGY
📍 Canada