We are CRM specialists, creating one-to-one experiences across the customer journey. We do this by leveraging human insights, the best data, relentless creativity, and the most powerful technology available. Strategic visioning and planning Copy testing, benchmarking and brand tracking Customer journeys and experience mapping Creativity & Content Insight-based creative briefs Integrated content development CRM and targeted communications Social media and community activation and management Data Intelligence Customer, competitive and market insights Database segmentation and cluster analysis Digital technology and marketing strategy Online customer experience / mapping and information architecture Publicis is looking for a detail oriented, client-facing individual responsible for the end-to-end project coordination of email campaigns for Publicis Toronto with a focus on custom projects using Braze.

You must have a strong understanding and ability to troubleshoot HTML, can parse through HTML and CSS quickly to identify and articulate potential issues, and have considerable recent experience managing email, push campaigns, and in-app messages (IAMs) using Braze. Execute on project requests from various teams, troubleshoot issues as they arise and engage related teams to resolve them. Build campaigns and conceptualizing how to achieve a desired result using Braze (including IAMs and connected content calls) and Liquid.

As a skilled resource, you must demonstrate a solid understanding of project management tools and best-practice methodology, have a deep understanding of user experience,



email development and the ability to deliver solutions that are both robust and flexible. The successful candidate will possess superior problem-solving skills and a passion for email marketing/CRM. 3-5 years digital, CRM operations, campaign management or related experience in an interactive, integrated agency or similar workplace ~ Deep foundations in Braze is required for this role ~ Strong working knowledge of HTML and web design/functionality ~ Excellent communication skills (oral and written) ~ Proven experience to work quickly and accurately under tight time constraints without compromising the quality of the deliverables or the project ~ Proficiency with Mac OS, Microsoft Project, Word, Excel, PowerPoint, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. Ability to learn and use new platforms and software quickly ~ Basic knowledge of Photoshop, Illustrator and Graphic design practices ~ The salary range for this position is CAD $80,000 - CAD $120,000 per year.

This range reflects what we reasonably expect to offer based on current market data. We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making.

Publicis

Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

📌 Senior CRM Campaign Manager (Braze) (Montreal)
🏢 Publicis Groupe ANZ
📍 Montreal