Rocky Ferro's is family owned and operated business, specializing in fine counter-service Italian dishes from fresh baked panuozzos to New York Style pizzas.
Our Front of House team must require the following skills:
1. High-Speed Accuracy & Item Recognition. In a fast-casual or quick-service setting, the line moves rapidly. Staff must be able to visually identify items instantly (distinguishing a Margherita from a Quattro Formaggio pizza or rigatoni from penne at a glance) and double-check order modifications (like extra sauce or gluten-free pasta) before plates reach the customer.
2. Deep Menu & Dietary Knowledge. Italian menus feature frequent allergen and custom requests (dairy, gluten, garlic/onion, vegetarian options). A outstanding team member knows ingredient details offhand—whether the pesto contains pine nuts, if the marinara is vegetarian, or which pasta shapes pair best with heavy cream vs. oil-based sauces—to answer questions instantly without slowing down the line.
3. Warm, "Family-Feel" Hospitality. Since Rocky Ferro's is a family-owned local spot, customers expect warm, personable connection alongside speed.
Servers and runners need to balance fast throughput with genuine warmth—learning regulars' names, offering friendly recommendations, and making every guest feel like a welcomed neighbor rather than a order number.
4. Flawless Table & Runner Pacing. Food runners and counter-servers are the critical bridge between the kitchen expo line and the floor. They need strong spatial awareness to monitor table turn times, clear and wipe tables swiftly, and ensure hot dishes (like fresh pizza or piping-hot baked pasta) reach guests immediately while the temperature and texture are at their best.
5. Multitasking & Active Hustle. Quick service requires fluid cross-functional teamwork. Staff shouldn't just run food—they need to continually scan the floor, re-stock takeaway supplies, wipe down condiment and cutlery stations, bus tables, and step up to assist counter staff during peak rush hours without needing to be directed.
6. Willingness to Learn. Staff must be able to work with our team and adapt to new changes and systems.
7. Flexible Schedule is a must!
Pay: $19.00 per hour Expected hours: 20.0 – 40.0 per week
Benefits
- On-site parking
- Store discount
Work Location: In person
📌 Server/Runner (Guelph)
🏢 Rocky Ferro's - Real Italian Kitchen
📍 Guelph
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