VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario.

Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs.

This is a Temporary Full time role (Contract ending on March 13, 2028) The Intake Social Worker performs all intake and assessment functions as the first point of contact for individuals and referral sources on all Responsive Community Care programs. This includes receiving, assessing, and processing all requests for service from potential clients and referral sources.

The Intake Social

Worker provides clear and accurate information regarding service eligibility criteria, the full range of programs and support available, and offers timely referrals to other relevant community resources. This role is essential in ensuring adults, seniors, and families are connected to the most appropriate services based on their unique needs and locations, promoting access and equity. Participates in VHA services and quality initiatives.

All activities are conducted within the policies, procedures,



and standards of confidentiality of VHA.#Conducts comprehensive telephone intake assessments with referral sources and/or clients to determine eligibility for VHA services Engage with referral sources professionally and collaboratively to understand referring sources' needs Links clients to service opportunities within VHA and alternate community resources Participates in analyzing current intake trends, short-term and long-term planning, and external and internal committees. Provides program support for administrative activities Bachelor’s degree in a related field: BSW or Social Services combined with 1-3 years' experience ~ Registered with the College of Social Workers and Social Service Workers (OCSWSW) is an asset ~1 to 3 years of experience as an intake worker or similar position for a social service agency ~ Knowledge of the social services available to adults with mental health issues, the disabled, seniors, child, and family ~ Excellent intake assessment, formulation, and case planning skills ~ Working knowledge of Child and Family dynamics, Mental Health and Addictions, and working with diverse ethnic communities and settlement services ~ Ability to handle a high volume of telephone intake calls and inquiries and engage with people over the phone ~ Knowledge of community social and health services and established contacts with other agencies ~ Computer skills in word processing and data entry ~ Demonstrated commitment to client and family-centered care Benefits and pension plan for permanent eligible employees VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career Employee and family assistance program We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care. #

📌 Temporary Full Time Social Worker (Toronto)
🏢 VHA Home HealthCare
📍 Toronto