Enhance customer support with Porter Airlines as a Training Specialist focusing on engaging training facilitation and practical content creation. This hybrid role involves developing training materials and delivering impactful training sessions. As a Training Specialist, you will leverage 2+ years of experience in training facilitation and content development.

Collaborate with subject matter experts to create clear, engaging learning aids and facilitate both new-hire and ongoing training for the Customer Support team. Your work aims to empower staff with the knowledge and skills needed to deliver excellent passenger service. Key Responsibilities:

- Facilitate engaging training sessions for new hires and current staff
- Create and update effective learning materials and presentations




- Assess training effectiveness through activities and knowledge checks
- Support on-the-job learning for team members transitioning from training
- Collaborate with operational teams to enhance training relevance Requirements:
- Minimum 2+ years in training or related fields
- Solid presentation and communication skills
- Proficient in content development tools like Canva and Articulate
- Experience in customer support or similar environment
- Ability to adapt to evolving training needs Drive high-quality training experiences that elevate the service offered by Porter Airlines.

📌 Training Specialist at Porter Airlines (Toronto)
🏢 Porter Airlines
📍 Toronto