As Tour Sales Coordinator at Sun Peaks Grand Hotel & Conference Centre youll be at the heart of creating seamless and memorable experiences for our tour travelers and groups More than an administrative role this position is about relationship building problem solving and teamwork Youll work closely with tour operators group leaders and hotel departments to coordinate group and individual reservations manage pre arrival arrangements and ensure every detail comes together for a successful stay If you thrive in a fast paced environment enjoy bringing people and plans together and take pride in making things run smoothly behind the scenes this is your opportunity to make a meaningful impact on our guests experiences while being part of a collaborative team If this sounds like your ideal work environment please consider applying today Compensation Information 52000 per annum Physical Requirement Light; work activities involve handling loads up to 10kg; predominantly in an indoor setting This job position requires physical presence at the designated location The perks and benefits youll get to enjoy WinterSummer Season Lift Trail and Golf passes Initial entitlement to three weeks of paid vacation Benefits plan and additional wellness components including Health Spending Account and EFAPParticipation in our RRSP and matching DPSP programs Company supported training and professional development opportunities Dining discounts within our hotel & Resort owned outlets Retail discounts in our Resort owned outlets Friends and family rates at the Sun Peaks Grand Hotel Reciprocal programs with partnering ski areas & hotels Eligibility for our Pay for Performance incentive bonus program after qualifying period awarded to top performersSkills you bring with you Previous experience in hospitality room reservations hotel operations sales or administrative fieldsTour and Travel trade knowledge and experience an assetProficient computer knowledge especially Microsoft Office and knowledge of Opera PMS an assetStrong verbal and written communication skillsMust have strong analytical organizational and administrative skills to multitask and handle multiple time sensitive deadlines and priorities simultaneouslyAbility to follow instructions and work both independently and collaborativelyFlexibility to work shifts depending on group demands and needsHighly organized and ability to multi task with keen attention to detailStrong communication interpersonal and customer service skillsInfluential skills to work collaboratively across teams and departmentsQuick and creative problem solving skills and willingness to take initiativesAbility to learn adapt and be efficient in a fast paced environmentPrimary Responsibilities Support FIT Bookings Monitor and respond to all inquiries in the Tour inbox in a timely mannerCreate manage and amend reservations ensuring correct names dates rates rate codes packages specials routing payment methods facility schedulers and alertsCreate Pro formas for Tour Operators and ensure correct billingUnderstand and reinforce contracts and contracted rates terms and conditionsConfirm or deny reservations and offer alternativesMonitor and track deposits and prepaid reservationsTrack and follow up on Traces in our systemUnderstand Stop Sells and assist in managing themAssist in managing waitlist reservationsProcess all incoming phone and email inquiries and communicate them to the Tour and Travel Sales Manager andor Reservations Manager accordinglySupport Tour Group Bookings Organize all Tour Groups for the Winter and Summer seasonsBe the onsite contact for Tour LeadersDirectorsInput rooming lists and ensure correct names dates rates packages specials requests and routingManage cancellations adjustments and amendments after inputting the rooming listEnsure the CommentNote section of the block is kept up to dateCreate Tour Folders with high accuracy and ensure all documents are includedCreate BEOs and floorplans with accurate mealtimes locations attendees dietary restrictionsAssist with billing storage space set up welcome events and any other catering needsConfirm bag pull and porterage service with Tour LeadersDirectors to ensure a smooth arrival and departure processesCreate and distribute BEOs Folders Group Resumes and Group Recaps in a timely manner to all involved departmentsCreate Proformas and hotel generated rooming lists for the Tour Operators to confirm group detailsAfter group departure ensure billing is correct for rooms and food & beverage charges and make any necessary adjustments prior to providing the folder to accountingConduct SITES and attend events with or on behalf of the Tour and Travel Sales ManagerWhy join us We are Canadas second largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests Our people are at the heart of what we do making a difference to our guests and our workplace every single day Thats why we invest in the employee experience; to ensure everyone can be at their best and live our values No matter who you are or your career journey to date once you join the team at Sun Peaks youll get to feel part of our special community right away You and your wellbeing matter to us; youll have plenty of opportunities to grow and learn as well as enjoy everything our beautiful mountain resort has to offer In return we expect you to be passionate about working together to create special memories for our guests while taking care of our precious environment for others to enjoy into the future We are an equal opportunity employer committed to building a diverse and inclusive culture and encourage applications from all qualified individuals We acknowledge that we live work and play on the traditional territory of the Secwpemc People Apply Now copy and paste the link into a current browser httpssunpeaksclearcompanycomcareersjobs4d0d4321 739f 3fa7 d5f5 3a2cc0e269d7applysource3833398 CS 58771

📌 Tour Sales Coordinator (Canada)
🏢 Sun Peaks Grand Hotel
📍 Canada