About the Job We are looking for a Business Unit Leader who will help our partners 'level up' their customer experience by combining creative, innovation-led strategy with the operational grit to execute, turning every interaction into a measurable driver of business growth. Our company is a global leader in customer experience that acts as a strategic extension of our partners, blending deep ecosystem immersion with innovative, data-backed solutions to drive real-world business transformation.

This role offers the unique chance to own and scale a critical, high-growth global client program in the commerce space. You will be at the intersection of strategy and operations, moving beyond advising to executing and building, alongside a client that is changing the way their industry operates, in an exciting rapid-paced environment. If you are looking for a platform to translate hard work into global impact and true business unit ownership, this is it.

As VP, Business Unit Leader, You Will…

Strategic Client Partnership

Serve as the trusted, day-to-day advisor to executive stakeholders. Translate high-level business goals into actionable roadmaps and structured remediation plans.

Business Diagnosis & Insight:

Immerse yourself in the client’s ecosystem.



Dig into data to identify bottlenecks, uncover growth opportunities, and execute data-driven solutions.

Operational Ownership

Take end-to-end accountability for delivery, quality, and financial performance. Lead cross-functional teams to drive transformation and meet aggressive KPI targets.

Growth Orientation

Proactively expand program scope. Partner with teams to integrate Automation, AI, and technical solutions to drive measurable revenue and operational efficiency.

As VP, Business Unit Leader, You Need…

Post-secondary degree, or certificate, with a focus in a related discipline

10+ years of contact center experience in a senior leadership role with full P&L; responsibility

Cognitive Agility

Ability to master new business models rapidly and think clearly under pressure.

Consultant Mindset / Operator Hustle:

You combine structured problem-solving with the grit to execute in the trenches.

EQ & Influence:

Exceptional stakeholder management; you build trust, navigate complex dynamics, and challenge constructively.

Growth Mindset

Motivated by setting, hitting, and exceeding ambitious targets.

📌 VP, Business Unit Leader (Winnipeg)
🏢 Intouchcx
📍 Winnipeg