Job Overview

We are a very busy automotive transmission repair shop located in Port Alberni since 2007. We are hiring a Service Advisor to handle the front end of the business for improved customer service to assess their vehicle needs, and guide them through the repair process with transparency and professionalism.

Job Description

- Welcoming customers and discussing their needs
- Answering customer inquires, either in person or on the phone
- Develop repair estimates by taking the cost of materials, supplies, and labour into consideration;
- Prepare repair orders by detailing the vehicle’s problems or symptoms
- Schedule customer car repairs
- Coordinate with the automotive repair team to prioritize work orders and ensure timely completion of services
- Maintaining automotive records by keeping track of problems and corrective actions

Skills needed

- Strong communication skills, both written and verbal
- Robust customer service skills in order to handle customer complaints and questions effectively
- Critical thinking, organization, time management and problem-solving skills to perform their job successfully




- Knowledge of digital technology including the ability to use the internet and the appropriate software.
- Ability to interpret technical terms to the customers
- Tolerant and friendly and patience to cope with different customers’ personalities
- Decision-making skills
- Proficiency with Shop monkey software would be a valuable asset
- Analytical thinking
- Valid Class 5 Drivers Licence with clean abstract

Experience

- Previous experience or familiarity with automotive service processes is highly preferred
- Hands-on mechanic experience or strong mechanical knowledge to confidently discuss vehicle repairs and maintenance options
- Proven customer service skills with the ability to communicate effectively and build rapport with diverse clients
- Ability to handle payment transactions accurately while maintaining professionalism under pressure
- Knowledge of automotive repair procedures, parts, and technical terminology enhances your effectiveness in this role

Pay: $22.00-$25.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Service Advisor (Port Alberni)
🏢 B&A Transmissions
📍 Port Alberni