Overview

Languages

English

Education

- Bachelor's degree

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Help desk
- Consulting firm

Responsibilities

Tasks

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software




- Provide customer service

Experience and specialization

Computer and technology knowledge

- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Desktop applications
- Information management system

Additional information

Transportation/travel information

- Own transportation

Work conditions and physical capabilities

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Sitting

Personal suitability

- Accurate
- Client focus
- Effective interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management

📌 information technology (IT) support technician (Markham)
🏢 Roca Networks
📍 Markham