Elevate customer service standards as a Customer Experience Supervisor with Avenir Energy in Calgary, Alberta. Lead a dedicated team, manage performance metrics, and create a culture of excellence.
Avenir Energy Ltd. is seeking an experienced Customer Experience Supervisor to enhance our customer service operations. This full-time role involves overseeing queue management, scheduling, and delivering performance reports to ensure optimal service levels. Candidates should possess solid leadership skills while fostering a supportive and efficient team environment, making a significant impact in our rapidly growing company.
Key Responsibilities: - Monitor queue levels to optimize efficiency and performance metrics - Coordinate staff schedules,



ensuring adequate phone support - Pull reports for monitoring Customer Experience Representative workload - Close queues effectively at the end of each day - Conduct regular one-on-one meetings for feedback
Requirements: - 3+ years in a call center, 1+ year in leadership role - Strong interpersonal and communication skills - Knowledge of customer service principles and applications - Excellent administrative skills with attention to detail - Ability to manage stress in fast-paced environments
Drive exceptional customer experiences and team performance at Avenir Energy in Calgary.#J-18808-Ljbffr

📌 Customer Experience Supervisor Avenir Energy (Winnipeg)
🏢 Avenir Energy
📍 Winnipeg