Posting Details Posted on October 1, 2026 Locations WSL214-Barrie 214 214 Bayview Drive Barrie, ON L4N4Y8, CAN Remote Pay or shift range: $38,800 CAD to $53,350 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Customer Solutions Full-Time Requisition #: DEALE Description Napoleon leads the way with creative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in‑class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a worldwide scale. The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies. Title: Dealer Experience Advisor - Remote Reports to: Dealer Experience Team Leader - Contract Hours of work: 11:30 a.M. to 8:00 p.M. EST Time Monday to Friday Must be bilingual (English/French). Job Purpose:



Work through anticipation and fulfillment of dealer experience desires by providing the highest level of service to all customers. Processing and supporting orders and inquiries received via all channels (email, phone, portals, and chat) inside of the communicated service level expectation. Key Responsibilities and Accountabilities Enter orders in computer system that have been received by phone, email and or portals. Compose and send email order acknowledgements back to dealers. Answer dealer inquiries on invoices, product, pricing, availability, and shipping. Work towards providing an incredible dealer experience for all customers through anticipation and fulfillment of customer needs. Provide the dealer the best possible ETA date using all available tools. Work with peers/supervisor/accounting/shipping/production/ inventory to keep all areas informed if any dealer issues. Coordinate shipping between internal departments and dealer. Expedite shipments when needed and create freight credits. Create return authorizations for dealers who wish to return product from orders. Coordinate with logistics support to arrange details and credits. Maintain and update dealer

📌 Dealer Experience Advisor Bilingual (English/French) (Barry's Bay)
🏢 Napoleon
📍 Barry's Bay