Description The English Language Program (ELP) within Continuing Education is currently seeking a Full-time Regular Manager, Homestay Program. Reporting to the Manager, Customer Service and Operations, the Manager, Homestay Program works closely with the Manager, Group Programs and collaboratively with ELP staff in a cross-functional environment. The Manager, Homestay Program is responsible for the planning, delivery, administration, and continuous improvement of student-centered accommodation services for English language learners, as well as developing and maintaining strong relationships with partner organizations. Summary of Key Responsibilities Homestay Operations Recruit and maintain sufficient pool of host families for all terms. Work with marketing to develop various host recruitment campaigns. Evaluate host family suitability through applications, interviews, home visits, and police checks. Monitor host family performance through evaluations and site revisits, maintain long term evaluation record and provide corrective feedback as required. Match students and host families based on preferences, availability, and suitability. Communicate the placement to host families and students in a timely manner. Coordinate student arrivals and departures. Support group student airport arrival. Administer host contracts and agreements. Ensure content of those documents remain current. Ensure homestay information on website, registration system, and promotional materials remain current and accurate. Provide after-hours emergency support for students and host families.



Respond to homestay emergencies and arrange alternate accommodations when required. Student and Client Support Build and maintain strategic relationships with partner universities to enhance student success and institutional alignment. Communicate program expectations, policies, procedures, and responsibilities to students regularly. Deliver student orientation sessions ensuring all important information was communicated and understood by students. Investigate and resolve student concerns, complaints, and disputes. Facilitate conflict resolution involving students and host families. Respond to crises and support students at risk through referrals and interventions. Host Family Support & Engagement Serve as the primary point of contact for host families. Provide ongoing guidance, coaching, and support. Ensure host families understand program expectations and procedures. Deliver host family orientation sessions ensuring all key information was communicated and understood. Investigate and resolve host family concerns and complaints. Support host family retention and engagement. Program Management Recruit, hire, train, supervise, coach, and manage the performance of Homestay Program staff. Schedule and run meetings with stakeholders within and across the teams regularly. Maintain and enhance homestay databases, systems, and reporting tools. Manage records retention and privacy compliance. Ensure compliance with Languages Canada standards and applicable government and university requirements. Monitor financial accounts, revenues, expenditures, host payments, and student fees. Assess market conditions and recommend fee and

📌 Manager, Homestay Program, Ucalgary Continuing Education (Calgary)
🏢 University of Calgary
📍 Calgary