Position Summary

The Support Worker provides a range of supports, serving homeless/at risk individuals, many of whom are living with mental illness, substance use and/or HIV. Using a strengths-based model, the Support Worker participates with tenants in the development and implementation of service plans, including: assessment; goal setting, achievement and review; resource acquisition; and monitoring in the areas of daily living, financial, vocational/educational, social supports, health, harm reduction, culture, recovery and leisure/recreational supports. The Support Worker works closely and collaboratively with other direct service staff, family and external service providers, advocating for access and rights as needed. The Support Worker also provides daily supports including medication administration, building security, crisis intervention, health and recreational groups and general problem solving.

Closing Date: Midnight September 21, 2026

Job: Support Worker, Foxglove Transitional Housing, Casual

Hourly Range: $33.49 - $35.31 (BCGEU, Grid 34)

Hours: Casual

Work Site: 9810 Foxglove Drive

Start Date: As soon as possible

*A explicit British Columbia Vulnerable Sector Criminal Record Check for working with vulnerable adults and/or children is a condition of employment with RainCity Housing. Applicants must be willing and able to receive a clearance under the Criminal Record Review Act.

Program Summary

Foxglove Transitional Housing: There we be 77 self-contained units for this portion of the Foxglove program. The tenants will have access to laundry, a meal program, as well as a medication program if they chose. There will be staff on site twenty-four hours a day over three spate shifts. This space will have access to indigenous cultural liaisons who will create programing connected to culture and build relationships with participants. There will be peer support specialist available seven days a week as well.



The referral pathway will be through BCH from the coordinated access. The units will be populated from folks who live in the community and or have experienced homelessness and would benefit from support services.

QUALIFICATIONS

• A Diploma in community social services or other relevant training
• Two (2) years of related experience with an emphasis on mental health, addictions, homelessness and/or social services.
• Or an equivalent combination of education, training, and experience.
• Current First Aid and CPR certification.

Key Skills and Abilities - for supporting people receiving our services

• Establish and maintain collaborative relationships.
• Identify and work to increase people’s strengths.
• Work with people using hope-inducing strategies.
• Informally teach harm reduction, life skills.
• Ability to work positively, patiently, and proactively with all clients, including those who may demonstrate a range of difficult behaviours including hostility, indifference, anger, extreme dependence.
• Ability to intervene in crisis situations, including de-escalate verbal aggression, hostility, suicidality, mental and physical health crises.
• Ability to perform light housekeeping duties including preparing rooms for new residents and general upkeep of the office space.
• Knowledge of Downtown East Side health and community services.
• Working knowledge of the principles of harm reduction.
• Knowledge of the diagnosis and resources in the areas of mental health, substance use, physical health, including HIV and Hepatitis C.
• Knowledge of the dynamics of oppression, specifically as related to the experience of mental health consumers and substance users.
• Assists participants in maintaining a clean apartment, including encouraging independence and increasing skills, washing belongings and cleaning apartment, assisting with pest control, and liaising with home support, if applicable.
• Completes shift duty list, as per program requirements.