Customer Success OperationsWe're looking for a systems-minded, data-driven Customer Success Operations specialist to help our CS team scale. You'll build the processes, tooling, and reporting that make our CSMs faster, sharper, and more effective.Experience 3+ YearsJob type Full TimeLocation FlexibleLanguage English / FrenchSalary ~$80,000 CADRole OverviewAs CS Ops, you'll partner with the Head of Customer Success to design and run the CS engine at Heylist. You'll own tooling, playbooks, health scoring, forecasting, and reporting, working cross-functionally with RevOps, Data, and Product.Key Responsibilities1. Tooling & WorkflowsOwn and improve the CS tech stack and workflowsDesign and maintain playbooks, onboarding flows, and account health frameworksIntegrate CS tools with CRM, product, and data systems2. Reporting & ForecastingBuild retention, expansion, and health reporting for CS leadershipSupport renewal forecasting and pipeline hygieneInstrument the customer journey from onboarding onward3. Cross-functional ProgramsPartner with RevOps, Data, and Product on shared initiativesImprove handoffs between Sales, CS, and SupportRoll out enablement, training, and process changes to the CS teamWhat You'll OwnCS tooling, workflows, and playbooksCS reporting, health scoring, and forecastingContinuous improvement of the customer journeyRequirements3+ years in CS Ops, RevOps, or a related operations role in SaaSStrong analytical skills (SQL is a plus)Experience with CS platforms (Gainsight, ChurnZero, or similar) and CRM (HubSpot or Salesforce)Excellent process design and cross-functional communication skillsFluent in English and FrenchNice to HaveExperience with usage data, product analytics,



and dashboardsFamiliarity with MarTech, AdTech, or creator platformsSuccess MetricsCSM productivity and adoption of tooling and playbooksAccuracy of forecasting and health scoringImprovements in retention, expansion, and onboarding metricsBenefits & Well-beingGroup insurance coverage and retirement savings contributions.Stock option plan to grow with the company.Essential work tools covered by the company.Adaptable paid time offFlexible paid days for illness or family obligations.A diverse and inclusive environment where everyone is empowered to contribute.About Heylist Heylist is transforming how brands and creators collaborate. Our platform helps marketers identify the right creators, streamline campaign management, and measure results with confidence. We partner with leading global brands and are building the go-to solution for data-driven creator marketing.We're a fast-growing, venture-backed team fueled by curiosity, creativity, and execution. If you thrive in high-velocity environments and want to shape the future of the creator economy, you'll feel right at home. Our Core Values Trust is how people grow ideas, communities, and brands. We believe the future belongs to those who empower human creativity, earn trust, and create opportunities together.At Heylist, we're reimagining how consumers and marketing collaborate. We're helping brands activate trusted communities, transform customers into creators, and make social marketing an always-on engine for growth.One Be curious.Understand deeply.Two Cancel the noise.Simplify complexity.Three Be optimistic.Find the opportunity.Four Be useful.Help others win.Five Pursue excellence.Make good great.Six Stay relentless.Deliver results.Seven Be proud.As a team.

📌 Customer Success Operations Growth Flexible Apply (Montreal)
🏢 Heylist
📍 Montreal