Bruce GM is seeking an experienced Service Manager to lead our Service Departments. In this role, you will oversee the day-to-day operations of the department, with a focus on maximizing efficiency, profitability, and productivity while delivering an exceptional customer experience. You will provide leadership and support to the service teams, ensuring a high standard of professionalism, workmanship, and customer care that builds lasting relationships.Bruce GM is seeking an experienced Service Manager to lead our Service Departments. In this role, you will oversee the day-to-day operations of the department, with a focus on maximizing efficiency, profitability, and productivity while delivering an exceptional customer experience. You will provide leadership and support to the service teams, ensuring a high standard of professionalism, workmanship, and customer care that builds lasting relationships.Responsibilities:Lead, coach, and motivate the Service Department teams in Middleton and DigbyOversee daily operations of the Service DepartmentEnsure exceptional customer service and positive ownership satisfactionEnsure that repairs are completed accurately, efficiently and according to manufacturer standardsEnsure compliance with GM policies, dealership procedures, and safety regulationsMonitor warranty and internal repair processesAssist in hiring, training,



and development of department employeesHandle escalated customer concerns and resolve issues professionallyAssist in the planning of departmental goals and targets.Ensure training for all employees and encourage technicians to keep their skills up to date through periodic technical training offered by manufacturers.Monitor employee performance, set goals and objectives, and support their growth.Effectively handle and implement change when needed.In cooperation with the dealership's management team, must review the previous month's sales/profit performance to determine where improvements can be made.Work with the Parts Department to maintain an efficient fixed operation.Qualifications:Minimum of 3 years of Automotive Service Management experienceHigh School DiplomaValid Driver's License & clean Driver's AbstractStrong knowledge of automotive repairUnderstanding of service department financials, KPI, and profitabilityAdvanced computer skills; PBS experience is considered an assetStrong Leadership Skills: Demonstrate ability to lead and inspire teams to achieve exceptional results.Clear Communication: Strong written and verbal communication skills, including the ability to convey ideas, information, and instructions clearly and conciselyOrganizing & Planning: Excellent organizational skills with the ability to plan and execute tasks, projects, and resources effectively.Customer Enthusiasm:



A genuine passion for delivering outstanding customer experiences and a commitment to ensuring customer satisfaction.Effective Delegating & Empowering: Proven experience in assigning tasks, empowering team members, and fostering a cooperative work environment.What we offer:Leadership Role: Ability to make a meaningful impact on department performance.Supportive Team Culture: We pride ourselves on fostering a collaborative, supportive team environment.Career Growth Opportunities: We invest in your professional development for long-term success.Competitive Compensation and Benefits: We understand the value of your skills and hard work! That's why we offer a competitive compensation package and a comprehensive benefits program.Work-Life Balance: We understand the value of maintaining a healthy work-life balance!We are looking for someone who is hands-on, organized, accountable, and committed to developing people. The ideal candidate understands that a successful service department is built around three things: great people, exceptional customer service, and strong operational performance. If you are an experienced service leader looking for your next opportunity with a progressive GM dealership, we want to hear from you!We thank all applicants for their interest; however, only qualifiedcandidates will be contacted for interviews. We will accommodate the needs of qualified applicants on request, under the Human Rights Code in all parts of the hiring process.

📌 Automotive Service Manager (Middleton)
🏢 Bruce Automotive Group
📍 Middleton