Were looking for an onsite Customer Service Representative in the manufacturingindustry. Our client is a proudly Canadian, family-owned organization with over70 years of success and a reputation for quality, stability, and exceptionalcustomer service. Known for their strong employee retention and supportiveculture, many team members have built careers spanning 15+ years with thecompany. The Customer Service Representative in Calgary, AB will be responsiblefor managing customer relationships, processing orders, coordinatingcommunications, and ensuring customers always receive exceptional service.

Customer Service Representative responsibilities:

• Respond to and triage incoming customer inquiries via phone and email
• Build and maintain strong relationships with B2B customers, retailers,dealers, and distribution centres
• Provide customers with timely order updates, shipment information, anddelivery status updates
• Process customer orders accurately within the companys ERP system
• Prepare production paperwork, labels, work instructions, and supportingdocumentation
• Coordinate with manufacturing, production, shipping, and internal departmentsto ensure customer needs are met
• Investigate and resolve customer issues while maintaining a positive customerexperience
• Proactively communicate updates to customers, particularly when delays orchallenges arise
• Follow up consistently to ensure customer inquiries and concerns are fullyresolved
• Maintain accurate records of customer interactions, orders,
  
  
  
  and documentation
• Support internal administrative functions related to order management andproduction processes
• Contribute to a collaborative and team-oriented office environment

The successful candidate has:

• Previous experience in customer service, client services, order management,customer support, or a related role
• Experience in a manufacturing, industrial, warehousing, logistics, or distributionenvironment is considered a strong asset.
• Exceptional verbal and written communication skills
• Proven ability to build positive customer relationships and deliver outstanding service
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Experience working in a fast-paced environment
• Strong attention to detail and commitment to accuracy
• Accountability, reliability, and excellent attendance
• Sound judgment and the ability to assess situations and make decisions independently
• Proficiency with Microsoft Office, including Excel, and comfort learning new systems and technology
• Experience in manufacturing, industrial, warehousing, logistics, or distribution environments is considered a strong asset
• Customer-focused mindset with a reputation for proactive follow-up and responsiveness
• Ability to work independently while contributing positively to a team environment

Compensation and benefits:

• The discussed salary range is $50,000 - $55,000
• Comprehensive medical, dental, and vision benefits
• RRSP matching program
• Employee pricing on company products
• Monday to Friday schedule, 8:00 AM to 4:30 PM
• Stable, long-term career chance with a highly respected Canadian manufacturer
• Supportive, family-oriented culture with minimal office politics and a strong focus on employee retention

Candidates must be legally authorized to work in Canada.