Elevate system reliability as a Technical Support Specialist with INKAS® Group. Manage complex incidents and collaborate across cloud environments to enhance customer experience and operational success.As a key member of INKAS®, you'll play an essential role in resolving high-impact production incidents. This position demands 3+ years of experience in Tier 2/Tier 3 Support, with expertise in systems, incident management, and technical problem-solving.



You will take ownership of incident lifecycles and have the chance to work with advanced technologies including cloud infrastructure and MongoDB.Key Responsibilities:Act as primary escalation point for unresolved incidentsOwn end-to-end incident lifecycle from triage to closureDiagnose issues across web applications, APIs, and cloud infrastructureMonitor system health and performance using tools like ZabbixContribute to continuous improvement of system reliabilityRequirements:3+ years in Technical Support or OperationsHands-on experience with Zendesk or similar platformsFamiliarity with MongoDB and monitoring toolsKnowledge of networking fundamentalsExperience in AWS environments and incident resolutionDrive system stability and technical excellence with INKAS®'s dedicated support team.

📌 Technical Support Specialist At Inkas® (Toronto)
🏢 INKAS® Group
📍 Toronto