We are looking for a friendly, patient, and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing accurate information about our products and services. Responsibilities Communicating with customers directly in-person, in addition to communicating via phone and email Empathizing with and prioritizing customer needs Upholding company values and respecting every customer Resolving issues and setting appropriate expectations with customers Clearly understanding and responding appropriately to the issues that customers present Approaching problems logically and with good judgment to ensure the appropriate customer outcome Making quick and effective decisions on behalf of the customer Working a flexible Full-Time (40+ hours per week) schedule Consistently composing grammatically correct, concise,



and accurate written responses to customer issues Requirements Diploma or Bachelor’s degree in Business, Communications, or related field Previous experience in customer service or support role Excellent verbal and written communication skills Strong problem-solving and conflict resolution abilities Ability to remain calm and professional under pressure Positive listening skills and empathy toward customers Proficiency in computer systems and CRM tools Strong organizational and multitasking skills Ability to work in shifts (if required) High level of patience, integrity, and professionalism Team-oriented with a positive attitude Join our amazing team! If you are a strong communicator who enjoys helping people and solving problems, this role offers an opportunity to build meaningful customer relationships and contribute to business success. #J-18808-Ljbffr

📌 Customer Service Specialist (Calgary)
🏢 Golden West Broadcasting
📍 Calgary