About AV Communications AV Communications (AVC) is a Toronto-based multicultural marketing agency on a mission to create a more inclusive future through marketing. We help brands connect authentically with Canada's diverse communities through insight-driven strategy, creative, media and digital.

The Account

Director is a senior client leader responsible for building strong client relationships, leading integrated agency teams, driving strategic and creative excellence, and ensuring the commercial health and growth of assigned accounts. This role requires someone who can operate confidently with senior client stakeholders while also leading the internal team to deliver high-quality work.

The Account

Director should be able to anticipate client needs, identify business opportunities, navigate complex challenges, and ensure that projects are delivered effectively, profitably, and in line with agreed scope. The ideal candidate combines strong client leadership with commercial judgment, strategic thinking, operational discipline, and people leadership. Own and develop senior-level relationships across assigned client accounts.

Act as a trusted advisor to clients, understanding their business, category, customers, challenges, and priorities. Maintain strong client satisfaction while protecting the agency’s strategic, creative, operational, and commercial interests. Partner with strategy, creative, media, production, digital, and other disciplines to develop effective solutions.

Ensure the work remains connected to the client’s broader business and marketing objectives. Identify opportunities to strengthen client strategies, programs, campaigns, and customer experiences. Account & Project Leadership Provide overall leadership across multiple projects, workstreams, and campaigns.

Work closely with project management and discipline leads to identify risks, dependencies, resourcing needs, and potential delivery issues. Maintain visibility across the account without unnecessarily managing every task. Ensure issues are escalated early and addressed before they affect client relationships or project outcomes.





Commercial & Financial Management Take ownership of the commercial health of assigned accounts. Understand scopes of work, estimates, budgets, resource allocations, retainers, and project profitability. Monitor scope, burn, downstream costs, and financial performance in partnership with finance, operations, and project management.

Lead commercial conversations with clients when requirements, timelines, or deliverables change. Support annual planning, forecasting, account planning, and revenue management. Lead and develop account team members, including Account Managers, Senior Account Executives, and junior client-service team members.

Set clear expectations around ownership, communication, quality, and client service. Coach team members to strengthen their client management, commercial judgment, strategic thinking, and problem-solving capabilities. Collaborate effectively with senior leaders across strategy, creative, production, operations, finance, and other disciplines.

Within the first 6-12 months, the Account Director should: Establish credibility and trusted relationships with senior client stakeholders. Take clear ownership of assigned accounts and reduce the need for senior leadership intervention. Improve proactive communication, planning, and anticipation of client needs.

Ensure account scopes, budgets, and profitability are actively managed. Develop and elevate the capabilities of the account team. Significant experience in account management, client services, marketing, advertising, communications, or a related agency environment.

Experience independently managing complex client relationships and multiple simultaneous workstreams. Demonstrated experience working with senior client stakeholders. Solid understanding of integrated marketing and the creative development process.





Demonstrated financial and commercial awareness, including experience managing scopes, budgets, estimates, and profitability. Ability to identify scope creep and lead constructive commercial conversations. Strong project and organizational judgment, with the ability to prioritize effectively in a fast-moving environment.

Demonstrated ability to lead and develop account teams. Integrated advertising or marketing agencies. Food and beverage. Alcohol or beverage alcohol. Consumer services. Multi-market or national client accounts.

Brand strategy, campaign development, digital, social, experiential, CRM, or integrated communications. Commercial judgment Account growth Project and operational leadership Scope and financial management Executive presence and stakeholder management The successful Account Director should be comfortable operating independently, making informed decisions, escalating appropriately, and taking responsibility for both client and agency outcomes. They should be able to move between strategic conversations with senior clients and detailed operational discussions with internal teams while maintaining perspective on the overall health and direction of the business.

Use of artificial intelligence AV Communications does not use artificial intelligence to screen, assess or select applicants for this position. We are committed to building a team that reflects the diverse communities and audiences we serve, and to maintaining a workplace where everyone is treated with dignity and respect. We welcome applications from all qualified individuals regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

Canadian work experience is not a requirement for this position. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

📌 Account Director - Support (Toronto)
🏢 AV Communications
📍 Toronto