Express Employment Professionals, Delta/ Richmond BC, is hiring for a Customer Service Logistics Administrator for our client's local branch building finishing product distributor based out of Annacis Island of Delta, BC. This role will be working with a small team and reporting to Customer Service Manager & Operations Manager.

Responsibilities:

- Logistics & Shipping Coordination: Coordinate outgoing pickups and shipments with the warehouse and third-party carriers; prepare required shipping documentation (pick lists, packing slips, bills of lading).
- Verify shipping instructions (LTL, courier, collect, prepaid, etc.), track shipments, enter tracking details, and communicate ETAs to internal teams.
- Assist with transportation bookings, freight method selection, and compliance with carrier guidelines and internal SOPs.
- Maintain accurate records for orders, shipments, and customer accounts; manage Samples Receiving and notify Sales Teams upon arrival.
- Support inventory control activities, including cycle counts, stock adjustments, and discrepancy resolution.
- Collaborate with Customer Service, Warehouse, Purchasing, and Sales to ensure smooth workflow and timely information exchange.
- Participate in team meetings, huddles, one-on-ones, and training sessions; contribute to continuous improvement of processes and improving the customer experience.
- Perform other general duties as required.

Order Desk Customer Service (Back up)

- Build and maintain robust relationships with clients and sales teams through friendly, efficient communication and support.




- Manage the order desk inbox; enter and validate orders in the ERP system, confirming product availability, pricing, ship dates, and special instructions.
- Handle customer and dealer inquiries (phone and email), including stock checks, product/application support, Dealer Portal assistance, order status updates, and shipping details.
- Coordinate with Territory Managers on order issues, backorders, samples, and special requests; process order changes, cancellations, and returns per company policies.
- Oversee front office reception duties, including office supply management, greeting guests, and maintaining a clean, professional workspace.
- Provide Dealer Support and telephone coverage across Canada for the Order Desk and Sales Support Team as needed

Requirements:

- High School Diploma
- Administrative Business Degree an asset
- / Logistics experience1-3 years Customer Service Support / Office Administration
- Excellent time management and organizational skills
- Strong oral and written skills/e-mail etiquette
- Strong Interpersonal & Communication skills
- Able to quickly pivot in high paced environments with strong attention to detail and focus
- Eagerness to learn and grow
- Strong business Acumen
- Forklift, First Aid certification/training an asset
- SAP Business One / ERP systems an asset
- CRM Experience an asset

Monday to Friday, 8am to 4:30pm.

Pay is between $22 to $23/ hour depending on experience. Extended benefits after probationary period.

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