Accounts Receivable & Collections Specialist AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.

AssetWatch is seeking a highly analytical and customer-focused Accounts Receivable & Collections Specialist to support our growing Order-to-Cash operations. This is individual contributor role focused on complex account resolution, customer follow-through, and timely cash collection. The successful candidate will investigate and resolve difficult AR issues, manage a portfolio of customer accounts, and partner across teams to remove payment barriers.

Accounts

Receivable & Collections Manage a portfolio of customer accounts and drive timely collection of outstanding receivables. Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items. Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history.

Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders. Negotiate payment commitments while maintaining positive customer relationships. Document collection activity and customer communication accurately in NetSuite and related systems.

Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues. Escalate high-risk accounts appropriately and recommend practical solutions.

Process





Support and Improvement Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes. Recommend opportunities to improve collection efficiency and reduce future payment issues. Help maintain standardized collection procedures and documentation.

Support process improvements related to customer payment resolution and cash application. Bachelor’s degree in Accounting , Finance, Business, or a related field, or equivalent experience. ~7+ years of progressive B2B accounts receivable and commercial collections experience. ~ Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies. ~ Excellent written and verbal communication skills with both internal teams and external customers. ~ Experience mentoring junior or offshore team members. Analytical problem solving - Researches complex customer accounts and identifies the root causes of payment issues.

Ownership - Takes responsibility for assigned accounts and follows through until resolution. Communication - Builds strong relationships through clear, professional communication with customers and internal stakeholders. Collaboration - Partners effectively across Accounting, Customer Success, Sales, Support, and Operations.

Continuous improvement - Identifies process gaps and recommends practical solutions. LI-REMOTE The base salary range for this full-time position is posted below, plus equity and advantages. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. AssetWatch is a remote-first company that puts people at the center of everything we do. Comprehensive benefits including retirement plan match We have a distributed team that works remotely across locations in the United States and Ontario, Canada.

📌 Accounts Receivable & Collections Specialist New (Mississauga)
🏢 AssetWatch
📍 Mississauga